Customer ReviewsforEdward Rose & Sons - Bloomfield Hills Division

****************** and its adjoining parent company have repeatedly and systemically harassed me over the course of a month and a half in regards to my medically registered and legitimate emotional support animal, going so far as to construct illegal lease clauses attempting to limit the number of emotional support animals per unit. This is, of course, not only in direct conflict with michigan state and federal laws, it is an outright violation of them. I am at my wits end and have no idea what to do, aside from contacting relevant housing authorities and retaining legal counsel.

The worst experience I have ever had, both with ******* and **** the supervisor. I received a bill for damages in the apartment I recently moved out of with no explanations, these damages were from previous tenants. I spoke with ******* and she very rudely stated "You received the detailed inspection report." I told I had not and then she sent one to me that had all the pictures and damages from the previous tenant. I wrote her back telling her this and they removed one of the charges (damaged blinds) and would not remove anymore, even though it was clearly on the move-in check list we turned in (Exhibit A). We listed stains throughout the apartment and rips in the carpet. All of the damages were there prior and listed on this form. They had every intention of removing the carpet, I know this because they ripped up the carpet then placed it back to take a picture of that area (nothing seen) and once they pulled up the carpet, they found a stain under the carpet (no description of what the stain was) was just noted "damaged carpets." I called ******* back and she tried to say that was part of the inspection process and that was a lie. I called and found out the process and got a verbal and written confirmation from the physical apartments management team. They took all of the deposit and then charged me an additional $447.49 to replace the carpet. This carpet was also almost 5 years old. They told me that it was prorated but was still charged for the entire replacement instead of just the room in question. The previous tenants had 2 cats and did not inform the apartments, I know this because I personally knew who lived in that apartment before me. I actually lived in these apartments on 3 separate occasions and always had a good experience. This was the worse I have every experienced. I would avoid these living in these apartments

I find the management and team to work effectively and care for their community. The staff and maintenance are excellent and they follow proper business practices.

Now I blame myself why I didn't look here before trying to get in business with this company. Only 1 star reviews. Well, I will add mine too. Nothing changed. People who work there tell you one thing, when they send you the lease agreement is completely different. Wait a minute! I am an attorney and I actually read every single letter. Do not try to fool people and get them robbed and stay with you for a year after they sign something they thought they were signing. And they are stuck with new rules/requirements/charges. Overpriced and not worth the money compared to where you would live.The worst experience ever! Of course, I never signed my lease and they wanted to hold my deposit. Why would you have deposit if I don't live there. I never asked for my application money. Anyway, the bank got this solved and I got my deposit back.Stay away from this company, apartments and management team. While on tour, the girl kept saying "oh I am new not sure about that". I suppose everyone who enters there for a tour would have the same 5-6 questions. They must know all the answers. This is ************************** in ************. Avoid renting apartments with Edward *************!!!!

Absolutely the worst experience Ive ever had I cant ever get ahold of the office about my issues and they dont complete work orders. I had a leak above my sink and they fixed it but they didnt patch the holes but the said they finished the work order but I still have holes in my wall in my kitchen not only that but they left my place a complete mess and didnt clean up afterwards. I am outraged and once my lease is up Ill leave and Ill make sure to tell everyone about my negative experiences!

I lived in one of their units for 28 years. When I moved out they overcharged me for things that should have been replaced years ago.

I lived at ********************* in ****, ** from 2018 - 2022. When I moved out, the apartment was spotless, but a month later, I received a bill in the mail for $236.35. When I asked them why I received this, since the apartment was cleaned thoroughly when I moved out, I wasn't given a straight answer other than the carpet had to be replaced. Eager to just be done with the apartment and this property management company all together, I paid it and moved on. My experience at ********** was not good. Bad, discolored water, leaking in the bathroom ceiling when the person above me took a shower and the water would barely get **** warm. I would've moved out much sooner had it not been for the pandemic. Fast forward to (May 2024 / 2 years later), I applied for another apartment and was denied. The reason: Edward Rose and Sons has a negative **** on my rental history. The apartment complex just said it was a bad report from Edward Rose. I didn't have details at first because I hadn't received the email to request the report yet. However, I did call Portsmouth and they confirmed that everything was paid, when I called Edward Rose and Sons, they also rudely said I did not owe a balance. When I received the report, the amount of $236.35 is listed as a write off on my report as if it was not paid and they had to write if off. This is INACCURATE. I've called Edward Rose back, left a few voicemails for someone to call me back, but I haven't received a call back yet. I also sent an email through their website, no response. Why would something be reported as a write off when you obviously got the payment for it? What are you writing off? and WHY would you do this to negatively reflect on my rental report when its NOT TRUE. I have the proof that they received the money. They also SAID they did. I will be disputing this with Experian, but the lack of response and obvious misreporting and fraud is UNACCEPTABLE! Avoid renting apartments with Edward Rose and Sons at all costs!