ComplaintsforOptishot Golf
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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered their newest NOVA Optishot Golf simulator. After receiving the Nova simulator, I was told that I would have to download a TeamViewer software on my computer and leave it open so their technician could have complete access to my compute in order to properly install the software. This was a concern, as I wasnt aware of this requirement. Of further concern is their technician emailed numerous times to leave my computer open and theyd get it sometime later, without giving me a specific date / time. I tried setting up a time but got no real answer other than, just leave the computer open. I have read of Reddit reviews that many others have experienced this issue and some have decided NOT to order from them, while others were more trusting and allowed their computers to be accessed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.