Customer ReviewsforSpirit Shop

I ordered a sweatshirt in the color that was listed as "Burnt Orange". However when I received the item the color was "Orange." There is a difference in these two colors. Spirit Shop stated that the color sent was burnt orange in which it clearly is not. Spirit shop declined to send me the correct item or refund me.

Customer ordered a ************************* sweatshirt in Burnt Orange and the photo he sent matches what appears on the site and in his order confirmation. ******* doesn't make the product in regular orange. He is comparing it to another product he owns and unfortunately colors may vary by manufacturer. We don't take returns since everything is printed on demand, but we can offer him a replacement at half off if he wishes to order another color such as black, white, or grey.

Loved the products and came on time .Sizes were true to correct size.

We're happy to hear you're pleased with your order! Thank you for shopping with Spirit Shop.

Did a great job! I ordered three times and every time the order came quickly. I also feel the quality of the product is top notch. I ordered tee shirts, wind breakers, performance quarter zips and a duffle bag. I am extremely happy with all items.

We're thrilled to hear you're happy with your order! Thank you for shopping with Spirit Shop and for taking the time to leave a review.

I was nervous to order from here, but I am glad I did! I got two tshirts and two sweat shirts, both came exactly how I ordered! The tshirts are 100% cotton, so they shrunk when I washed and I had to order more in a bigger size, but that is on me. I will definitely be buying from here again :)

We're thrilled to hear you're pleased with your purchase! Thank you so much for taking the time to leave a positive review. We appreciate your business.

I was a little disappointed in the graphic. In the photo online it looked like the logo matched the gold color on sleeves of the pullover when we received it the logo on front was more of a yellow gold. This would have been fine on an all black hoodie. But the quality of the hoodie was excellent a really nice weight and washed up nicely

We appreciate you taking the time to leave a review. Graphics are digitally printed and ink colors are not guaranteed to match fabric colors which may vary by brand. We're glad you're pleased with the quality of the hoodie.

I left several messages on my order with no response. I also left a message on your website Please call or message. Thank you!

Hi ******, I searched by your email address and found no emails, but I have sent you an email to ************************ so you just may reply to it so we may assist you.

I was afraid to order from this company because of some bad reviews but I did and I'm so happy with their service! I had my name printed on the shirt and still had it delivered in a week! The shipping is very fast and I love the items I have received, I've placed five orders as of today. Nothing wrong with this company! I wish I could post pictures on here. Don't be afraid to order, you will be happy you did! ??

Thank you for your order and for taking the time to leave a positive review! We appreciate your business.

Wow! First order with Spirit Shop and I am beyond impressed. The shirts and hoodies were exactly as advertised and the shipping was incredibly fast. I'll be a repeat customer for sure.

We are delighted to hear you're pleased with your order and look forward to serving you again!

My order came with a gray smudge across the front of the pullover. It is uncleanable and unwearable. I would appreciate another one turned around asap as I need it for April 17th. Thanks

We're sorry you received a stained item. Please email ****************************************** with your order details and we'll be more than happy to replace the item.

If I could give 0 stars I would. I ordered(11:48am) for my coworker and I realized I ordered the wrong style jacket so I emailed them asking if we could change it at 12:11 pm (within the section on the thank you for your order screen that asks if there was an error with your order) stating I made an error and if we could change it and pay the difference. I did not hear back so I reordered and asked them to cancel the first order. The responded 2 days later with this:Thanks for placing an order with Spirit Shop. Were sorry, the order can't be changed or cancelled. All of our products are custom printed to order and immediately go into production after your order is placed, so we are unable to cancel or make any changes once youve finalized your order. Please refer to the FAQs for information on changes and cancels.This is where I should note I ordered the items blank, no logos, no words, nothing. So this baffled me. Now fast forward to the next week. A random package with 2 mugs came. We ordered 3 jackets... Then the second package came. I reached out and they are telling me they can not do anything because I do not have an order number (my coworker deleted his email and that is the only place they provide it to you) and I need to provide a picture of the items they sent him that were incorrect. I have literally ordered thousands of dollars worth of Merch from them and this is their customer service? Do better ********************.

We're sorry for the customer's frustration. Unfortunately because our entire process is automated and orders upload into an automated queue upon submission, no changes may be made once the order is placed as indicated on the website. There are over ****** products on the print production floor on any given day. It's just not feasible to have factory staff stop their jobs to sort through thousands of garments to pull one out of line. That would create delays and potential errors with other orders in the queue. As for the other issue, we responded to the customer "Ok I found the order number. It is C211DE72439. He should include it along with the photo of what he received in error." We're always happy to replace orders if a wrong order is received. We don't require the wrong order to be returned. We just ask that a photo be sent.