ComplaintsforMeijer, Inc.
Grocery Store
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a $100 **** gift card at the ************************************************************* store in ************, IN on 05/11/2024. The gift card number under the barcode at the backside is ******************* and the first 9 digits of the redemption code is ********* (see attached pic). I have never used this card, applied it to my account, or provided this code to anyone. When I scratched off the backside and checked the balance, it was $0. I contacted **** customer service, and the agent told me to report it to the ************************ (***). I reported twice to *** but did not receive feedback (Report #: ********* and *********, see attached pic). Then I called *** but was told that *** is only a database that prevents gift card scams but they would not resolve individual cases. I also reported it to the local police office but was told it is almost impossible to get this addressed through the police office because there are not enough agents to handle the case (attached pic for case record). I went to the Meijer store but they said the loading was successful. I also contacted the credit card company but was told since this was an activity initiated by the card owner, they could not do anything. Then I contacted **** again, **** customer service told me that tampering of the card happened between scanning the card and giving the card to you, which means someone stole the card number from the store before the sale, and when I paid it at the checkout, the fraudster knew that it was activated and then used the code on their own **** account (**** confirmed that the user was no longer part of **** after spent money in the gift card, which is a scam). Since the scam happened when the card was in Meijer, Meijer is responsible for keeping the card safe before the sale. As a customer, I tried everything I could do, but the experience was time-consuming and frustrating.Business response
10/18/2024
As of 10/18/24, a refund for $100 was issued for the gift card. An email was sent to the consumer with more information.Customer response
10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was at the ************************************ store on September 28, 2024. I scanned my items on the app via scan and go and went to the register. At the register a woman helped me twice, she did the cart check and then took some items off that I was going to pay for in cash at the regular self checkout. Once I checked out at the scan and go, an employee named **** W approached and asked for my receipt. I didnt know where I put it as I was thinking about my other items so went to the regular self checkout and bought the two items the woman had set aside. Once I was done I said thank you to the lady cashier and left. When I was walking toward the door **** started following me and yelling for me. I ignored him because I felt I was being harassed. He stopped me by the exit door and asked me to see my receipt again. I asked why as I had checked out twice. He said maam I just need to see your receipt so we can get you out of here. I said no thank you and walked out. I felt very uncomfortable and harassed by the employee. I had spent $20.04 at the scan and go and another $11 at the self checkout.Business response
10/10/2024
Due to the nature of this concern, this complaint has been escalated to the Store Director who has leadership involved and investigating.Customer response
10/11/2024
The response from the business was just that they are looking into it. There is not a resolution yetInitial Complaint
09/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went and got a refill of my diabetes medicine and high blood pressure medicine I noticed a couple of days later my diabetes medicine was in the wrong bottles. Now since I'm feeling so sick right now I don't know what other medicine was in the wrong bottles. I complaining to the pharmacist and he told me a manager will call me within a couple of days but I never heard back from anyone.Customer response
10/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******* **Initial Complaint
09/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been buying dog food for my dog to help support his digestive system. I bought a new bag as usual and noticed that it had expired 12/9/2023. I checked the bag I had just finished and noticed that it too had expired 12/9/2023.Business response
10/14/2024
As of 10/9/24, the Store leadership has reached out to the consumer to ensure the refund was processed.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In June of 2024, we attempted to use a TJ Maxx gift card at a TJ Maxx store, which was purchased from the Meijer store at ******************************************************************************. The ******* associate advised us that there was no money on the card, even though the credit card receipt validating the purchase was attached and available. ** Maxx advised us that it was not their issue because the card had been purchased at another merchant (Meijer). Since that time, we have made approximately 7 calls to Meijer **************** *************) regarding our complaint (CS1110454). Each time we call, we get the same message that someone is working on it and they will get back to us. That only happened 1 time out of 7 times, and the issue is still not resolved. All we are asking for is that the original credit card be credited for the amount of $40, which was the amount of the original purchase. Or, send us a new gift card in the amount of $40. It should not be this difficult to get resolution for such a simple transaction and we are looking for assistance.Customer response
09/20/2024
Hello. I'd like to close this complaint please. The Manager at the Meijer store in ********* reached out to us and provided a new gift card, plus an extra gift card for our trouble. We are completely satisfied with the resolution and would like to close this complaint. Thank you.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called Meijer Pharmacy Ionia Michigan, spoke to a ******, and explained that I needed to have my prescription filled today, as I have to return to work tomorrow, and work 12 hour days, in ************. He wanted me to transfer it there, and said no problem, once transferred, he said sorry we can't fill this, despite it being past 28 days required by law.. Now I will have to call into work to fill my prescription. He also refuses to send this back to the previous pharmacy.Business response
10/11/2024
As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.Customer response
10/11/2024
The complaint has gone ignored no one has reached out to us regarding this matter.
Complaint: 22275672
I am rejecting this response because:
Sincerely,
******* ******Business response
10/15/2024
As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i went to the canton location i needed stuff for my wedding this lady with glasses comes starts cussing at me she had ***** here she acted like she was a manger i think her name was ***** she was wearing a badgeBusiness response
09/18/2024
We want to assist this customer but the desired settlement mentions no further contact.
Desired Settlement:
No further contact by the businessInitial Complaint
09/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Today's Date: September 7, 2024 Attn: Better Business Bureau Subject: Meijer call center Agent ***** denied me services regarding my complaint Friday, September 6, 2024, I called Meijer in ********* today at ************ at 2:55 pm. But that call was routed to their *********** at their headquarters in ************ at ********************************************************* When I called a ***** answer the phone. I informed him I was in the Meijer store in Royal oak this morning and purchased some items. When I got home I didn't see the ice cream I purchased. I believe I left it there. I asked him can someone check to see was it left or review the camera footage to see did I left it, dropped it or took it with me. He was vague. He didn't respond. He said come to customer service. I asked to speak with the Store Director *********. He refused. I asked to speak with a Supervisor and then he hung up on *******'s the recording of that:September 6, 2024 with ***** at 2:45 pm from their main call center in ************ location ********************************************************************************** I believe the Meijer headquarters CEO is still directing his call center staff to retaliate against me due to past complaints against his store.Hopefully this can be addressed.Business response
09/16/2024
As of 9/9/24, the Store Director spoke with the customer about the concern. The customer was taken care of.Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Around August 29, 2024 I did my daily walk to the Meijer *********** Station. There was only one employee on duty at the time. To which this employee had no recollection of my transaction as he was too busy staring out the window. My card kept telling me to insert and then beeping. I asked "Did it go through" The employee just looked at me and was "huh". I said "Am I good?" To which he crumpled up the receipt and said "Yes what's the problem".To which my reply was "Your customer service skills suck". The ********************** Employee did respond "Why do you have to be such a dick?". To which I asked him to clarify "Did you call me a dick". He replied to my question with "Yes your a dick". I informed the Management and was very upset I was treated like this from a representee of Meijer. To which I am told "we will work on it". The employee is still employed there after other complaints from other customers. This is the kind of representation that Meijer wants for their store I believe. I would not have a job if I talked to my clients this way.Business response
09/16/2024
As of 9/7/24 the Store Director reached out to the customer to discuss the concern and figure out a resolution.Initial Complaint
08/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On the 28th of June 2024 I spent $54.99 on a pair of Skechers Slip Resistant shoes. I was wearing the shoes in a restaurant and nearly broke my arm when I fell. The Meijer store are falsely advertising these are slip resistant shoes.Business response
09/06/2024
On 9/6/24, the Store Director called and left a message for the consumer to gather more information about the product. Waiting for consumer to return phone call.
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Contact Information
Customer Complaints Summary
354 total complaints in the last 3 years.
131 complaints closed in the last 12 months.