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Complaint Details
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Initial Complaint
08/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We were using VCL services for our business, West End Tavern. The business was sold on May 10, 2022, at which time I paid our last invoices in full and then I accidentally sent the exact same payment again. After numerous e-mails and phone calls and being told the owner would contact me, I have yet to hear from him and VCL has failed and refused to return the $499.18 that was paid twice.
Business response
09/15/2022
The customer did in fact send two payments for $499.18. The second payment was applied to open invoices as follows:
S0121995 - $192.57
0122276 -$118.88
Left with an overpayment of $187.73
From check number ****. 6/1/2022
We have had a credit balance of $187.73 sitting on this, now closed account, for months. We will gladly refund $187.73 to the appropriate party.
Thanks
JJ
Customer response
09/16/2022
Complaint: 17745753
I am rejecting this response because:I have requested on numerous occasions a copy of the 2 invoices they claim were outstanding and have yet to receive those. At the time of sale it was my understanding that our account was up-to-date and paid in full.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.