Complaintsforwww.fastaddresschange.com
Additional Complaint Information
The company responded by stating that it is clearly posted on their website that the company is Fast Address Change and NOT USPS and that there is an additional disclaimer stating this at the checkout page as well.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I googled **** change of address. This was the first listed website and I assumed I was going to the official site. All the questions were the same as the official site. **** does ask for CC info with a known charge of $1.10. This site did not list a fee and the confirmation email does not list an amount as well. I checked my account right after and have a pending payment of $179.99. The bank told me to call the company and ask for a refund. They do answer but it is one person with a very thick accent named " ******." He told me I can go to fastaddresschange.com and check or change my transaction. The email receipt did give me a temporary password for this site, but if you click on any of the subheadings it's a blank white screen. I canceled and blocked my card and filed a dispute. Unfortunately, because it's an online transaction **** can deny or approve my dispute. There seems to be no real solution to this.Initial Complaint
02/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Site came across as **** address change, and it reverted to an unknown business. What I expected to be a $1 charge from **** is now $179.95 from a unknown company name. No receipt, and confirmation does not indicate the $179.95.Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I went online like I have many times to change my address after a move. After doing so I instantly notice a charge for ***** . I contact my bank within minutes to dispute the charges with no such luck. So I return to the website and file with them. Now the number provided is not working and no one will respond to emails. I still have not gotten my money returned and ************* now.Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
WHAT IS THIS ?!? ITS SUPPOSE TO BE 1.00Initial Complaint
11/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to usps to change my address, filled I'm the information on what I thought was a usps site: as before entered my card info thinking I would be charged the 1.00. Was charged 79.90 by change my address as this wasn't the usps site. No place did I see a posting about a 79.90 charge for this service .
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.