ComplaintsforD&R Appliance Repair
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had D and R Appliance repair come out for a washing machine that wasn't draining, They came out and we were told we needed a new drain pump. Slight damage was done on this service of over stretching the spring that holds the main gasket on but we were told should be fine. Well 3 weeks later the same issue happens, called D and R 4 times left messages, no one ever called back, So we called another appliance repair, they came out and told us the reason for the issue is the new pump had only one of 3 screws holding it on because the others got striped in the main housing for the washing machine, and it can't be repaired just replaced, also D and R left a balance foot off machine pump plate. Of which was in the rear of the unit sitting on the floor, however no screws were found so they had to take the screws with them when originally did the repair. Now I had a matching unit, washer/dryer *** cost to replace a new set costed us *******. I also have tried to reach out to them on ********* I left a review but they removed it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.