ComplaintsforRodeway Inn
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Complaint Details
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Initial Complaint
07/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked reservations on June 6, 2023 for a 2 night stay on July 15 and 16, 2023. We arrived at the hotel and provided our name, reset confirmation number and booking ID. The lady at the desk could not find our reservation. She also did not have the ability to look up our booking ID. She had no rooms available for us. When I asked to speak with the manager she stated she was not allowed to call them. She was rude and not helpful. Luckily we were able to find a hotel down the road for $100 more a night. I wish to report this hotel and would like to know why this would happen and why a manager is not available to speak with. I have been told I will receive a refund to my credit card.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.