ComplaintsforO'Tracey's Roofing and Siding
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We requested a quote/bid for roof replacement from ********* at our cottage in ********. Quote was provided. We selected another contractor and ********* subsequently indicated they were charging $125.00 for providing a quote. There was no disclosure by ********* of there being a $125.00 charge for a quote and nothing on their website suggesting they charge for providing quotes. ********* has indicated other contractors in the area charge for providing quotes also; however, the other contractors that provided us with quotes did not charge a fee for providing a quote.Business response
10/03/2022
Hello *****,Ive received the explanation of the complaint. The rest of this story is that I explained before I even provided the quote that I would not be able to do this job before Mr. ******* desired date. Because he was so set on that date, I explained that it does take time and money to get together these bids for folks. So if this was something he needed done before I could do it then there really was not a point in me taking time away from current jobs to compile this for him. Basically, he knew he wasnt going to go with me, wanted a comparison quote, and was dishonest about it. It happens, I understand, but that is my time being taken advantage of, and obviously so in this case.I can waive the ****** as he requested to settle this.Kind Regards,**********************;************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.