ComplaintsforAAA Life Insurance Company

Life Insurance

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Initial Complaint
11/02/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I request AAA life insurance company stop sending mail. I received dozens each week. I contacted *** via email, it my request is ignored.I dont want to purchase this product.
Business response
11/04/2024
Hello, and thanks for reaching out to AAA Life Insurance Company - we apologize for this frustrating situation! We have forwarded your name and mailing address to our internal Documents team for removal from future mailing lists. Please note, this can take up to 60 days to take effect due to printing schedules. Thank you for allowing us the opportunity to remedy the situation, and we apologize again for the frustration. - ******* ******
Customer response
11/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
10/17/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Oct 17th 2024Mary ********* ****** receives its monthlynews from AAA Life Insurance CompanyWant to make sure AAA Life Insurance Company if itsan activelife insurance ones on file for ex-client **** Kathaleen ****** who resided at ****************************** from Jan 10th 2017 to Sept 7th 2021 and passed away. Housing called Center Behavioral for *************** *************************** and staff handled her burial services on their end and not sure if knew she had any life insurance or the contacts client had provided.What I Zarahrie have on file **** Kathaleen ****** had provided ************* client **** Kathaleen ****** cell phone ************ who had asked me if I could use my atm debit card a few times to pay her monthly bill and said yes. Then she pointed out a picture her ****** **** Bampkemper/florida took of his mom **** *** ) maybe last name ***** ************. Also ****** her friend of 40 plus years may know how to contact **** Kathaleeen family and friends ************ her contact she provided.
Business response
10/29/2024
Good afternoon,
We have reviewed your complaint and responded to you directly on October 29, 2024, but we wanted to post here as well. Should you have any questions when you receive the letter, please contact us at ********************** Thank you.
Initial Complaint
10/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company keeps sending me life insurance enrollment forms and kits and I never requested anything for Life Insurance, signed up nor am I interested. I don't want this junk mail being sent to me any longer and I don't know how they got my information. I would like this mail to stop immediately.
Business response
10/08/2024
Hello, thank you for reaching out to AAA Life Insurance Company - we apologize for this frustrating situation! We have sent your contact information to our internal Documents team, who have added it to their Do Not Solicit mailing list. Please note, this can take up to 60 days to take effect due to printing schedules. We apologize again for the frustration!
Initial Complaint
09/11/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have multiple times for AAA Life Insurance Company to stop sending me mail for YEARS. Called, emailed and they told me it will take 60 days to remove me from their mailing list, but nope here comes 1 every week. To me this is destroying trees and also harassment. I would never buy from an Insurance Company who lie! Thanks
Business response
09/13/2024
Mr. ******** we apologize for the continued mailings. We have submitted your name and address to our do not solicit team to stop all mailings to your address.
Customer response
09/19/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

**** *******
Customer response
09/19/2024
I have asked them for months maybe years to STOP, they will say the same thing over the phone. "SORRY MR. ******** then next week they will still send them. Is there some kind of fine you can impose? Downgrade in ratings? Their words do not mean anything. Sorry, I am just frustrated. Thanks
Customer response
09/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *******
Initial Complaint
09/06/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving nasty junk mail from this company probably because I'm a AAA member. I actually would like a discount off of my next AAA membership just for being harassed by this company. Obviously if I did not respond the first time I do not want to be contacted by your company. I'm asking that you cease and desist immediately and contact AAA auto in ************ regarding my account to give me money off of my next year. Thank you.
Business response
09/09/2024
Hello, thank you for reaching out to AAA Life Insurance Company and our apologies for this frustrating situation. We have reached out to our Internal Documents team, who have confirmed you have been removed from our mailing lists. Please note, this may take up to 60 days to take effect due to printing schedules. Your request for a discount on your AAA membership will need to be sent to your club organization, as it is a separate company - you can visit aaa.com and enter your zip code to find information to help you contact the club organization. We hope this addresses your frustration, thank you for reaching out.
Customer response
09/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The AAA Life insurance company has sent unsolicited large yellow envelope mailers about life insurance monthly. I've already contacted them by phone several times throughout the years and was assured that the mail would stop; however, they have not. Not only have they not stopped but they are sending it to my moms address which I havent lived at in over 6 yrs. I have also called and gave them my address but that hasnt been updated as my mother continues to get the same envelope monthly. Their website for opting out also redirects me away from the form after I enter my local zip code, making it impossible to use. I also made the mistake of adding my boyfriend and now he gets these monthly yellow envelope. Please update my address and make the yellow envelopes stop.
Business response
08/27/2024
Hello, thank you for reaching out to AAA Life Insurance Company and our apologies for this frustrating situation. We have reached out to our internal documents team, who have confirmed you and your boyfriend have been added to our Do Not Solicit list. You had previously reached out to your ******** to be added to their Do Not Solicit list, however, that did not apply to AAA Life mailings. We have added both of you to the list - please note, it can take up to 60 days to take effect due to printing partner's cut-off dates. We hope this resolves your frustration, thank you for reaching out so we can be of assistance! - ***************************
Initial Complaint
08/25/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
AAA canceled my life insurance for non payment but I have paid on time for 2 years. I asked for proof they won't give it to me. The employee did tell me what bank denied payment and it wasn't even my bank. They got me mixed up with someone else then cancelled me. Policy #*********************3
Business response
08/30/2024
Dear Valued Member: AAA Life responded directly to you, in greater detail, in a letter mailed on August 30, 2024. However, we want to respond to your post as well. AAA Life strives to provide the same high-quality service and products you have come to expect with AAAa name that millions of Americans associate with stability and peace of mind. We value our members and aim to provide high-quality service to all of our customers. We would like to sincerely apologize for any difficulty these billing issues may have caused you. If you have questions, please contact us at **************. Sincerely, AAA Life
Customer response
09/01/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have called the number they referenced to call and I was told I would be emailed proof of my concerns but that never happened. This is the runaround.

Regards,

*****************************
Business response
09/03/2024
Good morning,
As mention in our first response, our response letter was mailed to you on August 30th. The letter should be arriving this week; however, we have e-mailed you a secure copy of the response to the e-mail we have on file.
Thanks,
********************;
Customer response
09/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
08/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I continue to get harassed by AAA and their stupid life insurance policy. I asked NUMEROUS upon NUMEROUS times to stop sending me this nonsense in the mail. I even write return to sender and send it back. READ MY LIPS!!!! I. DON'T. WANT. YOUR. JUNK. MAIL. This is the SECOND complaint I have filed on here to get this harassment to stop. STOP SENDING ME YOUR JUNK MAIL!! I'M NOT INTERESTED!! STOP WASTING PAPER! I DON'T WANT IT! LEAVE ME THE **** ALONE!!
Business response
08/19/2024
Hello, we apologize for this frustration. AAA Life did receive a Do Not Solicit request from you on July 9, 2024 and can confirm it was integrated within our mailing system. We advised this could take up to 60 days to take effect due to printing schedules - based on the original complaint date, you will no longer receive mailings from AAA Life as of September 9. We apologize again for the frustration! - ***************************
Initial Complaint
08/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The AAA Life insurance company has sent unsolicited large envelope mailers about life insurance almost monthly. I've already contacted them by phone several times this year and was assured that the mail would stop; however, after 8 months, they have not. Their website for opting out also has a dark pattern that redirects me away from the form after I enter my local zip code, making it impossible to use.
Business response
08/13/2024
Hello, thank you for reaching out to AAA Life Insurance Company so we can address your frustration. We have added your information to our Do Not Solicit list for future communications from AAA Life - please note, this can take up to 60 days to take effect due to printing schedules. We have also communicate your request to your local AAA club territory. We are sorry for the frustration and hope this resolves the issue! - ***************************
Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, Ill record any failures.
Regards,
*************************
Initial Complaint
07/27/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The AAA Life insurance company incessantly sends unsolicited large envelope mailers about life insurance. I have received over seven at this point.The website which supposedly offers uses dark patterns to make it nearly impossible to unsubscribe: ************************************** you can see, entering a zip code at this website results in the site redirecting to the home page and the inability to actually enter the opt out information.I searched online and found how many people have been encountering this same problem: ***************************************************************************************************************************************************************************************************************************************************************************************** earliest of these is from April 2022 (over 2 years ago, and claims the website has been broken in this way since 2018, which would be over 5 years).Clearly this business is sending these unwanted mailers to a great many people and appear to either be making it intentionally difficult to unsubscribe or have a reckless disregard for the ability of consumers to opt out of the constant barrage of mailers.After opening with incognito mode and deleting the **** element I was able to submit the form to the *** company, but this is not the standard of technical competence the general public should be required to attain simply to opt out of the constant contact.
Business response
07/30/2024
Hello, ****************, we apologize for this frustrating situation. AAA Life Insurance Company has sent your contact information to our internal documents team to be added to our Do Not Solicit list - please note, this request can take up to 60 days to be in effect due to printing schedules. We will also communicate this request to AAA ********* Alliance, as it is a separate organization from AAA Life and has a different mailing list. We hope this resolves your frustration, and we apologize again. - ***************************
Customer response
08/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I am glad my contact information has been added to the opt out list, but I have checked the opt out website (***********************************) once again and I see the issue I reported is still present -- entering your zip code redirects away from the page and results in a cookie being registered which prevents users from filing the opt out. This means that for all users other than myself, the issue has not been resolved.

Thank you,

***************************

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