ComplaintsforSam's Appliance Repair Service
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had one of their techs out to our home on October 5, 2023 for a nonfunctioning dishwasher (2 years old). The technician told us the dishwasher latch was broken and it would be 100s of dollars to get the new latch plus hours of labor and we would be better off getting a new one. The tech didn't even try anything while he was there. We paid a $85 service fee for nothing!!! Fast forward to a few days ago who came out and looked at the dishwasher, NOTHING was broken. It became unlevel so it wasn't lining up and running!!!! $50 fix.When I texted them back the findings, they said their $85 was warranted and they aren't responsible if their diagnosis is wrong...despite being 100% wrong with their diagnosis. This is a crooked company. I then posted my experience on ******** in some local groups - this company is scamming everyone!!!! So sad. I would like my $85 back. He lied.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.