ComplaintsforCARite

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We provided all necessary documentation to CARite to process the registration for our car by mail on December 5 2023. As of February 17 2024 we still do not have our title and registration. Temp tags expired in early January 2024 leaving us without the use of the vehicle since. CARites delay in sending out the paperwork costs us but they wont take responsibility for it. We are not at fault here - they had all the necessary paperwork but didnt send it to our DMV to process for weeks after receiving it. We called repeatedly for status updates and got nowhere. They did eventually send it out and I understand the our DMV did process it with the papers provided but we got nothing in compensation for their delay. We would like the fee they charged us for the registration returned as they did not do it as required to avoid leaving us without a car and having to use alternative transportation.

  Business response

  02/20/2024

  In response to this complaint an inquiry was made as to the process and the following is the response received :

  This is an out of state deal and the title and registration process relies on the customer giving us the correct information in a timely manner & *********. Looks like ********* received the papers from us on 11/08/2023. We needed a VIN inspection and emissions test that the customer waited a month to send in. When we did receive the emissions and VIN inspection they were on the same document. ********* was requesting a separate VIN inspection. The customer says we didn't need it so we went back and forth about it because the dealer doc was insisting that we needed 2 separate docs. ******** called ********* and advised them to submit the deal as is on 01/08/2024 bc it was taking too long and the customers complained. Dealer Doc sent documents to the *** 01/08/24. We asked for an update on 01/31/24... they advised that the package was delivered on 01/29/24 and should be done by 02/12/2024. We have asked for updates then and dealer *** said that it's being processed and they will send us the documents as soon as the *********** send them the documents back. 

  Apparently there were some issues that were caused by the customer themselves and yet every attempt has been made to resolve the delay and complete the process as quickly as possible. 

  Customer response

  02/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:  The correct documents were provided in a timely manner. Getting emissions testing and VIN inspection requires an appointment and we got the earliest one we could. We immediately delivered the document to CARite. When the documents were delivered there was still ample time to complete the registration before the temporary tags expired. The fact that they did not understand the process for our state and did not attempt to do so is the reason for the delay. We heard nothing from them for two weeks after delivering the documents. We followed up and at that time they mentioned the need for a separate VIN inspection document. This is not something that is even possible in our state on a car more than 4 years old. It is included in the emissions test. We explained this to them. We told them repeatedly that they had everything needed and even sent copies of text from our states DMV website that outlines the procedure. It was then another two weeks before the documents were sent out to the **** If you are charging such high prices for a service, you should at least know what you are doing or make the effort to understand the process in a timely manner. Trying to blame us for this shows a great lack of integrity. 
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *********************

  Business response

  02/21/2024

  We are not trying to blame her, we are simply attempting to explain what happened. It has nothing to do with CARite not understanding the registration process through her state. She doesn't know what effort we put in. The only thing she knows is they don't have the plates, which I understand. But we have put in immense effort in trying to get them the plates. We rely on EXPERTS at Dealer Doc on advising us what is needed for registration & that's the information we rely on. It has been quite some time since they purchased their vehicle to not receive their plates so I understand their frustration. We are still doing everything we can to resolve this situation.

  Customer response

  03/05/2024

  Complaint has been resolved with business via a partial refund. 

• Initial Complaint

  01/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a vehicle from them, has had a check engine light on since purchase. Was told it was just from them switching out the battery and they didnt know how to clear the code, come to find out its a master cylinder that needs to be replaced. And Im being told its going to cost approx $10k to fix, and this is after owning the car for less than 6 months. I have already had the make $1,500 in repairs to a ***************** valve. Now I find out they are closed and I have no way to contact anyone.

  Business response

  01/30/2024

  This is never something we want to hear from our customers and although statements made during the sales process about a particular vehicle and the condition of the vehicle are not documented and therefore impossible to address any implication of misleading or uninformed statements are a concern. The customer in this situation had actually declined an extended warranty and signed the disclaimer that explained the ramifications of doing so. The vehicle was sold as is with all required disclaimers and the language explaining the benefits of an extended warranty as well as the responsibilities assumed by the buyer when declining a warranty. The dealership where the purchase was made has closed however the Carite location at ****************************** Madison Heights, ** ***** is open and fully operational including repair facilities.   

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased a Pontiac torrent that had multiple issues left me stranded multiple times after purchasing the vehicle, CaRite gave me a hard time about turning that car in so when I finally got to turn that car in I had was offered another vehicle that they must of unhooked the battery for the day so the 2 day when I drove it it gave me multiple problems kept trying to take the vehicle back and CaRite would not take the car back instead they try to sell me a vehicle come to find out recently. There was a transmission issue the whole time since I purchased the vehicle Had a recall got it fixed and still try to give it back to CaRite and they refused to help me. I had to buy 4 new tires the next day Also, my dash isnt reading the seatbelt light stays on. It smells like it was in a flood my passenger floor feels like your feet gonna go through the floor the car has cigarette burnt stains, no matter how much I try to clean it and take it to the shop and get it cleaned wont come clean. My trunk is pretty much sinking in when I got it the bumper had a big crack in the back and I was told that someone will contact me to replace it. Never got a call feel like I was overpriced on the vehicle still making high payments as my credit was ran more then once after I even got the vehicle

  Business response

  01/12/2024

  ***************************

  Business response

  01/12/2024

  *************************** - I am taking over the complaints for Carite and have requested all the information available in regard to this consumer. The file for 2008307X - original car deal for Pontiac Torrent from March of 2021 - we did not pay or do any repairs on this vehicle. The consumer had this vehicle 14 months and it was returned to the dealer. The file for 2110071T - **** Fiesta that she was put into after returning the Pontiac from May of 2022. The consumer has had this vehicle for ************************************************** a used car purchase. The dealer in this case seems intent on customer satisfaction as evidenced in the return of the original vehicle and placement in another vehicle. I do believe her best remedy is to engage the dealership and either get some assistance or another vehicle. They have been helpful in the past and will do what they can to mitigate any issues within their control. The issues that this customer has may go beyond what is a reasonable expectation from the dealer themselves in terms of protections on a product sold as is.

   

• Initial Complaint

  11/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Paperwork was not submitted to the tag office and the car dealer temporary tag is expired. Attempts to call multiple locations does not help. Either they send the paperwork or they give me details to return the car. I bought the car in september at CARIte *** Arbor but it is permanently closed. I have received several corporate numbers but no help. It is almost December!!

  Business response

  11/29/2023

  Thank you for bringing this customers concerns to our attention and giving CARite the opportunity to reply.
  The delay in processing was caused by the customer not providing the proper documentation regarding proof of residency.  
  All documentation had been sent *** on 11/15. Per the **** proof of residence is required. The customer has provided the additional documents today, and they have been forwarded to the *** for continued processing.

  Customer response

  11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought car. Found out mileage was manipulated and have documents to prove. Also ran credit reports without authorization and forged my signature for second purchase. The car is not operable and the car has removed all warnings of mechanical issues. I want my credit repaired and the ******* returned. Also return Chevrolet Cruze that was purchased and Carite took back.

  Business response

  10/13/2023

  Thank you for bringing ************** concerns to our attention and giving CARite the opportunity to respond to this complaint.  The response provided below is based upon information available to CARite at this time and are made on the basis of its current knowledge and belief after reasonable inquiry. 

  ************** appears to have raised concerns related to two separate vehicle transactions: 1) a 2018 ******* Elantra and 2) a 2019 Chevrolet ****.
  

  2018 ******* Elantra Concerns
  On 4/25/23, ********************* and *********************************** purchased a 2018 ******* Elantra. Since that time, ************** has contacted us with various concerns. This is the first mention of an issue with the mileage on the vehicle. CARite denies that it has manipulated the mileage on any vehicle in its inventory.  We welcome the opportunity to review any documentation that ************** may have that would provide more context to the issue.  
  While the vehicle was purchased As Is and there are no applicable dealer warranties, ************** did purchase a vehicle service contract.  If she is experiencing mechanical issues, her service contract would be honored at any licensed repair facility.
  

  2019 Chevrolet **** Concerns
  On 9/20/23, CARite became aware of ************** claim that she did not provide permission for a credit inquiry to be run related to the 2019 Chevrolet ****.  ************** granddaughter (***********************************) was the Finance Manager at the CARite of ********** dealership at the time.  We were unable to determine the validity of her claim due to ********************** not returning to work after we were made aware of ************** claim.  ************** is aware that CARite notified local authorities and she was provided the information to contact the Financial Crimes Unit at ********** ***************** to pursue the matter further.
  
  As the financing for the 2019 Chevrolet **** was never finalized, no purchase took place. Therefore, we are unable to provide ************** with the vehicle.

  CARite takes matters such as these very seriously.  We believe we have taken appropriate steps to address ************** concerns. Please feel free to contact me with further questions or concerns.  

  Customer response

  10/23/2023

  I have documents proving the mileage was manipulated.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The car I have purchased sat on the lot for 100 plus days (says carite website). When bought, turns out there are AC problems. Oil hasnt been changed for at least 20k miles, ( says carfax report) during the time of purchase, our vehicle was not vacuumed ( previous owner food under seats, spill marks along side of middle console seats have dirty marks are them). We had to scrap the glue off the windshield from their stickers. New vehicle had to be dropped off (living in *******, but had to drop off at Lancaster, 20miles 1 way) for 2 days at ************** to fixed after I have purchased it

  Business response

  12/11/2023

  Thank you for bringing this issue to our attention. 

   

  It is CARite's standard operating procedure to complete a safety inspection, including an oil change, on every vehicle prior to the sale. Not all *********************** are reported to Carfax. 

  Our records show that we did indeed complete a safety inspection (including an oil change) on ******************** vehicle.  

   

  All vehicles come with a 3 month/3,000 mile limited warranty to help address any needed repairs that come up subsequently to the reconditioning process. **************** also purchased a vehicle service contract that provides further coverage.   We recommend that **************** take his vehicle to any licensed repair facility and take advantage of the coverages available to address any repair needs.

   

  Thank you for your time.

• Initial Complaint

  08/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates of visits: 8/17/23 & 8/19/23 Location: **********, ** Spent 6 hours total time wasted. 3 of which were bc they were trying to get me to finance with higher payments, ********************** added that I didnt ask for or want. They called me back in under false pretenses, telling me I needed to sign something which was a LIE. They also hit my ******** times! It was told to me that the person (*****) that ran my credit isnt supposed to, chose creditors that she wouldnt have, messes things up OFTEN, and causes people to get denied if he decides he doesnt care for them. The sales manager is a jerk who I believe preyed on me bc Im a female, and was trying to get one over on me. Im not sure what he gets out of higher payments and added Gap and extended warranty coverage, but he was very angry when I didnt want it. He even cursed at his finance manager. There is SO much more that I dont have space to include. Carite of ********** is not a good place and they are scamming people out of money. I want all the inquiries removed from my credit report, including the ones I didnt authorize on 8/19/23. And I would also like this business investigated bc I feel there are some very dishonest people working there. Additionally, I would like to be reimbursed for the gas tank being EMPTY when I purchased the car and for the 6 hours I had to spend there.

  Business response

  12/11/2023

  Thank you for bringing this issue to our attention. 

  Inquires to a customer's credit bureau are completed by prospective lenders, in an attempt to provide the best financing solutions. The dealership did not pull a credit bureau and, therefore, it is impossible for CARite to correct the credit bureau. 

  As any consumer can, we recommend that ************** submit any necessary disputes directly through the credit bureaus.

  Thank you for your time.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I presented my car to Carite dealership in May 2022 and was promised that once the car was sold that I would be given of the approved price of quoted. It has been a year and now the full payment hasn't been payed to me. As of now the dealership owes me $2,302.00, currently they put it in the hands of a nearby dealership ****** of ******* which I am gonna file a complaint separate. The payments have been slow going and never receive anything for months at a time. I have been calling and trying to contact them but my calls are being ignored and associates keeps saying the person is in a meeting.

  Business response

  12/11/2023

  Thank you for bringing this issue to our attention. 

   

  Unfortunately, CARite of ****** was an independently owned and operated dealership.  Any disputes or complaints would have to be resolved through their ownership team. 

  Please note, they ceased operations in March 2023. 

   

  Thank you for your time.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased vehicle at CARITE 9/2022, , started having issues Feb 2023, where car would shut down upon breaking. I took to ***** dealer who stated there was no oil and no maintenance was done on car , the engine was damaged , needed throttle clean, transmission service , water pump, alternator bracket, fuel induction, after all that was done car still was shutting down, now I need a new engine. I have warranty with ********* Protector ************** and they are refusing to cover at the engine stating it was from lack of maintenance. I have only have this vehicle for 5 months when it started with issues. I have tried CARITE headquarters in Michigan and they are telling me its nothing they can do. I now have a lemon. What do I d? CARITE in ************* is now permanently closed.

  Business response

  12/11/2023

  Thank you for bringing this issue to our attention. 

   

  In September 2022, ****************** purchased a 2015 ***** CRV with ******* miles.  CARite of ************* provided for a 60-day/3,000 mile warranty.  ****************** also purchased a vehicle service contract. According to our records, the vehicle underwent our normal safety inspection that included an oil change and other services. 

   

  Issues with the vehicle did not begin until after the dealership warranty expired.  In these cases, the customer should utilize their vehicle service contract at a licensed repair facility of their choice, as ****************** is attempting to do. 

  We recommend that ****************** get a second opinion from a different repair facility more familiar with processing these types of claims.  If she would like a recommendation on a location near her, please feel free to contact us at *******************************

   

  Thank you for your time.

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car from this place on December 30th of 2022, found out all of the tires were the wrong size and spent 800 dollars on tires. Spoke to J on several occasions via phone call, both went horribly. He even hung up on me during our first phone call. Anytime I tried to explain my car situation and my frustrations he would say I wasnt working here at that time so thats not my fault. Not sure why a manager would say that, but Im assuming its to already foreshadow as an excuse as to why nothing is his fault. Today on April 15th 2023, I came into the establishment, had my receipt from the place I had bought these new tires, and asked J if he could reimburse me at least 25%. He immediately said no, yelled at me in front of several customers and staff and refused to give me corporates phone number when I asked him for it. His exact words were ****** IT when asked for the number. He even continued to yell that out as I asked another employee for the number since he kept refusing and telling me to ****** it like an unprofessional child. I left the establishment in tears because of the humiliation and absolutely disgusting unprofessional and disrespectful behavior that was displayed by a manager. On my way out the door, I heard an employee in his office say never a dull moment here and J laughed and replied with oh never! That just shows that Im not the first customer hes done this to while in the presence of other staff/customers. When I first asked J about a possible reimbursement back in March, he said he would throw me a 100 dollar check for goodwill tires. As if thats how you handle a customer service issue. I didnt go in asking him for the $800 back in full, just a portion. Never once did he apologize for the inconvenience, mediate anything, or try to meet a common ground result. Its either Js way or the highway. Do NOT buy a car from here unless youre willing to put a lot of tlc into it afterwards. Its not worth it.

  Business response

  04/18/2023

  Thank you for bringing ****************** concerns to our attention. If ************** can provide documentation that the wrong tires were on the vehicle were on the vehicle at the time of delivery (e.g. diagnosis or estimate/invoice from the licensed and insured shop that installed new tires), CARite will review and potentially assist in the cost of the tire replacement. CARite will only accept documentation from licensed and insured facilities. CARite will not assist with costs unless documentation can be provided.

  CARite will address the allegations regarding the interaction between the store manager and ************** internally.

  Business response

  04/18/2023

  Thank you for bringing ****************** concerns to our attention. If ************** can provide documentation that the wrong tires were on the vehicle were on the vehicle at the time of delivery (e.g. diagnosis or estimate/invoice from the licensed and insured shop that installed new tires), CARite will review and potentially assist in the cost of the tire replacement. CARite will only accept documentation from licensed and insured facilities. CARite will not assist with costs unless documentation can be provided.

  CARite will address the allegations regarding the interaction between the store manager and ************** internally.

  Customer response

  04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by Carite of ********* in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved.

  Regards,

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩