ComplaintsforDrain Surgeon
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Following the dam failures of 2020, Mr. S*** was reimbursed by FEMA to repair the exterior drain system at my home. He did not present when originally scheduled and came in December. He was supposed to dig out the walls, install new drain tiles and connect this to the original drain, tar the walls and backfill the area. Due to his late arrival, no cement contractors would pour cement to replace the cement driveway and sidewalk he removed. Not only did Mr. S*** fail to connect the new tile to the original drain, he also failed to support the front porch after removing all the dirt underneath: causing the brickwork to crumble upon refilling. Mr. S*** left his backfill well below all known requirements leaving the surface 6-8 inches below the driveway and the grass line. The result of this error was totally unsafe walkways into both entry doors and anytime it rains, the water collects in his dig zone with no way to drain away from the house. The water seeps into the basement as the soil grade was left 6 inches below all surrounding surfaces. As a result of this, the walls are now caving in with cracks from wall to wall and ceiling to floor on the north wall and severe bulging on the east wall. The Gladwin County Disaster Relief team came to assess the situation and determined that repair is not feasible. Replacement of both walls is required and all four walls require new drain tile. This cost is over $46,000.00. Mr. S*** originally agreed to assist in the replacement but backed out when the crew was ready to start. The Disaster team is having difficulty finding a contractor who wants to correct the errors of the Drain Surgeon and therefore, my repairs were NOT completed prior to the end of 2021. Mr. S*** presented his business as licensed and insured. License#800762176. Old#04715F. I am unable to confirm being insured. Mr. S*** has declined to correct his errors, refund my money, or discuss his accountability for destroying the structural integrity
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.