ComplaintsforLive Authentically
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Live Authentically as my wedding videographer for August 28 2021. We discussed what was to be provided and prices. The contract states that it would take at least **** weeks to edit. At that ****, I started reaching out to touch base. It took them another month to send me a ******* link. It was someone elses wedding video. So more emails back and forth I finally received my ****** doc video that was 3 and a half minutes long with no music and important sentiments missing. I then asked for the raw footage due to them taking so long to edit a video the first time. They ended up adding music and the mother and son dance. Making it 3 minutes and ************************************* the raw footage. So I paid them via Venmo and waited weeks and finally received an external drive. Again, it wasnt my video. So I mailed it back and emailed them, informing them what had happened and asked for my correct footage. After another week, I received another external hard drive. NOT MY WEDDING AGAIN. I emailed them my disappointment. I finally received a flash drive with a small amount of raw footage. Very small compared to the other external drives. Just like my video being shorter and edited terribly. Im very disappointed in how this was handled. It was a very devastating experience for me. I would like to leave reviews, but Ive noticed that the owner rebuttals every review, defending this behavior. So at this point, I want to save any bride the hassle and disappointment I endured.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.