Customer ReviewsforLa-Z-Boy Inc.

Bought 2 chairs a ****** and *******. Trouble with mine my recliner is jammed in upright sitting position .... i cant elevate legs for swelling and have 2 wait 2 weeks for ********** wifes chair reclines not smooth and wakes those sleeping with the snappy bang clunk noise when lowering chair. This is 11/1/24 lazyboy is delivering problems to customers ! NO QC NO PRODUCT TEST. No recline or chair repair 2 weeks.

Unfortunately, I have found myself writing basically the same things as several others, and truly wish i would have researched more before spending the money on their product. We've found very poor quality in our recliner that we recieved and terrible customer service to go along with it. It's been a several year process that they've promised to send a technician to my home to fix our recliner that makes the loudest creaking & squeaking, among other noises while being used. It was a fine chair for one month. It turned into a chair with a less than smooth rock that makes so many noises that my family begs me not to use when anyone else is present in the room. When I've called, they've agreed on the phone (from store **** to managers) that it is covered under warranty, that it should be fixed, but no one calls back. They promise to send someone out but no one shows up. It's been a truly miserable process. I hope that in ******* this it saves someone else the trouble we've been through. Get your furniture elsewhere!

Purchased a large sectional, two chairs and a behind the couch bar table for our new house to the total of over $10K. The chairs and bar table arrived just fine and are really nice. The couch on the other hand came with a large stain on one of the cushions as well as a large rip or tear in one of the back cushions. We paid for the 5 year extended warranty and know things happen but wanted it for peace of mind and coverage. Well after 3 service techs coming out from their 3rd party service telling us what needed to be done and having ******** send material to be used to fix the areas we still don't have it fixed or even a solution. Their 3rd party service doesn't want to work and will make any excuse to not fix it on top of being very rude with one even refusing to take off his shoes. Them not wanting to work and ******** sending the wrong stuff has just prolonged this for months now. ******** customer service is TERRIBLE and that is putting it nicely. Every time I have called or my wife we get the same story from all of them. "I will run this up to my higher *** and will put you on hold while I contact them" Then after two minutes they come back and say their higher *** are busy and they will call me back, which they don't. Also they say their higher *** don't have a direct line which I find crazy in todays business world. This has happened 4 times now with no resolution. I have told them every time I just want a new couch and no more service techs. I had heard good things about them in the past but this has been the worst experience ever and its sad because lower quality furniture places have better service then this and you pay have the price.

Lazy boy was always a staple for my parents and I thought it would be for me too but after I spent a ton of money on a chair only for it to break 2 days after I bought it then I had to wait almost a year for repair. Now here I am less than a year later with not only the same broken part but it will no longer do anything it is stuck with the foot rest up. Their solution is to send me a part for me to do it myself in order to cut down on wait times. How preposterous. I work 6 days a week 10 hour days and I dont have the time or energy to do that. I would give negative stars if I could.

If I could give a negative star rating I would! Manager never spoke with me, always had another person speak to me. Very disappointed, was told 6-8 weeks on a recliner. Was never contacted about delivery date and when I called after 6 weeks was told it would take 3 more months. No explanation was given and no attempt was made to figure out the reason for the delay. This was terrible customer service all the way around, from being reassured about an erroneous delivery date, not being contacted after 6 weeks passed,and no attempt to figure out the reason for a five month wait time. This treatment is not something I expect from ********* extremely disappointed and I recommend taking your business elsewhere.Update, after months and months of being delayed by ********* order began 7 months ago, Im done. I was told 3 weeks ago that the chair was ready for delivery, after being damaged upon delivery the first time, through an automated service. I had to call 3 additional times, only to find out there was now an issue with financing due to the problems and the time it has taken to get the chair. No one called me with updates. They told me I would have to come in to **** the financing. The financing company still has my down payment funds credited to the account. I have decided to cancel the order because of the terrible customer service, hopefully my down payment will be reimbursed. I am going to now have to spend more time contacting the finance company. Terrible way to treat returning customers to this company, never again.

My recliner that I purchased from ******** for $2,861 is a piece of junk.The problem with the recliner is that rocking and swiveling makes a noise loud enough to be heard throughout the house. When the footrest is lifted to recline and lowered it makes a very loud popping noise. The leather on the right armrest is smooth, whereas the leather along the entire left armrest is wrinkled. The right side of the footrest fits snug but the left side shows a gap and the frame is rubbing against the leather causing damage to the leather. I am 77 years old and this recliner was meant to be my "forever" recliner. However, for the past 18 months the nineteen messages and conversations with various departments within ******** Home Furnishings including six calls and conversations to their corporate office to have the recliner repaired or refund the money fell on deaf ears. Needless to say, this ordeal has been a nightmare causing me sleepless night, anxiety and stress.Ignoring a customers needs is the worst customer service mistake a company can make and ******** has definitely failed to deliver quality customer service. This is a warning: DO NOT EVER CONSIDER MAKING A PURCHASE FROM LA-z-BOY!!!!

Zero stars! La-z-boy does not care about their customers or small business sellers. They do not put in any effort to repair or replace furniture within the warranty period! This company will cut a small furniture store off that sells their product just because they dont sell a certain amount of furniture. La-z-boy only cares about making money not backing their product or retail companies.

We are disgusted with Lazy Boy furniture and their delivery time once purchased. After order was place it took 4 months for the first items to be delivered, we had order 2 sets of chair with different fabric. We received one each of the sets(I set with on fabric and one of the other set.. Six weeks later the other 2chairs came to complete the sets. The chairs that arrived had different cushion sets zed on them, therefore they did not match the ones we had in our home. We ordered a Server from there Canadel line, it arrived finally, its craftsman ship was horrid!! The Server cost $5,000 and it looks like a $300 item from ******** We were told we had to reorder a new one, which we did we have not received it as of 6 months it still isnt been delivered. Lazy Boy gave us a shipping date and it had passed, we talked to **************** and they let us know it had not shipped and would need to contact Canadel. After we followed up it might ship in a few weeks. I guarantee it will take 2 months to get here! Go anywhere else but Lazy Boy!! Rip off

This store is considered to be the 'outlet store' for Lazyboy in the ******* area. They do sell furniture at this location that is nothing short of pure junk!I purchased a power lift recliner from this store and fully regret it. The day it was delivered to my home was the same day that ir had to be serviced. The electrical connection to the motor is so short that you can lose power at any time the chair moves. I had to have the electrical connection changed by adding several feet of wire so that the chair would not die out if the chair was moved.Additionally, this chair, by design, is pure junk! If you are laying down on the chair and then move, it will tip over and end up right on the person's back. This chair is unbalanced and could hurt someone seriously. DON'T WASTE YOUR MONEY ON A LAZYBOY!