Customer ReviewsforFeldman Chevrolet of Novi

They take advantage of the hardworking people.We deposited 10k for a msrp ***** traverse 2024 .When I asked finance officer ** ***** my downpayment should go towards my principal loan;he made all the excuses and said it went to interest. What a big ?? ; he is now changing his statement saying 10k is the vehicles tax. What happened to 6% flat rate. He went on and on with his lies.I asked how my deposit was distributed he was so proud to say it went to the dealership. I hope you can sleep at night and tell your kids what you do for a living is to deceive people.

I was a loyal customer with Novi ******************** for 7+ years and have never been treated with such disrespect when trying to lease a vehicle. I noticed a lot of new faces at **** when I walked in to roll into a new lease. Salesman ************************* was very unprofessional, pushy, and argued a $15 a month difference on a bottom line stock Equinox he put me in at $1500 down, 430$ a month.Later, I received a $767.07 bill from ************ stating Novi didn't pay the total lease buyout on my previous vehicle. *********************, Manager of sales, put the blame on ************ as well as slandering their name, stating how they don't work well with Novi and dont have their backs, concluding that Novi isn't going to pay. After filing a breach of contract **** agreed to pay the balance (I saved these voicemails for proof)! 6 weeks later I received another bill from ************* the balance was still not paid. At this point in 12 days it is going to affect my credit. I must have left 4+ voicemails and called over and over. **** would not answer my calls or call me back. ********************* was argumentative, rude, extremely unprofessional, and avoided each phone call I made. SAVE YOURSELF AND FIND ANOTHER DEALERSHIP!!! This issue was finally resolved after a month of phone calls, horrible treatment, and amazing guidance from ************.

I am only rating this low because of BAD EXPERIENCE by the Sales Consultant - *********************..I reached the dealership at 5:30 pm and **** was been very arrogant and rude during the conversation. Not at all welcoming and very reluctant in showing us vehicles. My brother requested to look at the interiors, **** mentioned feel free to look from outside from windows. He was not open on even explaining me the variants atleast on his desktop. Super rude and embarrassing. We just moved out of his cubical with a lot of disappointment and my father who was with me was not at all happy and asked me look at the dealerships at ******** or *****************However, before I exit the dealership, I did called *********************, Sales Manager who was very helpful and I knew him from past as he sold me my previous vehicle and later I spoke with *************************, Sales Consultant who was very helpful and polite. We looked at the interiors of the vehicle on the same day and even took test drive. Made up my mind on the same day to get the vehicle. We closed the deal in next 2 days.Thanks **** and ***** for the 2024 Z71 Traverse. Loved it. 5+ Ratings to you both.Strongly NOT recommending *********************!!

They sold me a truck with a small lift on it with a bumper to bumper warranty when the ball joint broke we took it in for service they fixed it and a month later it happened again and they fixed it again and told me I needed to put different control arms on it because of the lift kit they even wrote down what control arms I needed on the receipt so they were putting the wrong parts on it from the start and every time it would break it was tearing more stuff up ***** in service told me after I put the right control arms on it myself to bring it to him and he would do the alignment and fix everything so that's what I did after four days he called and asked if we could stop by as soon as he started talking he got very defensive and started yelling at my wife and putting his hands in her face when I asked him not to do that he started yelling at me and asked us to wait in the waiting room my wife stepped in the waiting room and I stepped out side the garage door out of his line of sight when he went over to his partner high fived him and told him he was going to give me a beat down when I confronted him he went and told his boss that I threatened him all I told him is if he wanted to attack me I was standing right there so after causing damage to my truck by knowingly installing the wrong parts over and over they now refuse to stand behind the warranty they sold me or there sub-par work.

They told me one price for the car and by the time the paperwork was done it was ******** more. Also said I had a super warranty until I left with the car and called back for the warranty papers. There was NO warranty. Lying salesman. My first car experience and it was a disaster. I sent letters to the owner and have never heard a word. NEVER buy a car from any Feldman dealership. ****************

This dealership is THE worst. At oil change appointment they told me I had a radiator leak on my leased Blazer. I did not smell or see anything when they tried to show me. I did not trust them. Took it to a GM engineer to look at and there was no leak. Another ***** dealership confirmed there was no leak. I had a recall on my car and they were able to get me in when the dealer I switched to couldnt. I thought it would be ok just for a recall. On my way out, service guy said hed also have the radiator problem fixed. I told him I only wanted the recall issue fixed and to leave the radiator alone since there was no leak. When I came to pick up my car, he gave me my paperwork and said, youre all set, and I walked out. Then noticed my receipt said, customer reports sweet, burning smell. Check and advise. I did not make this statement and there was NO smell. Paperwork showed they had replaced the radiator. Service guy never asked for my permission, nor did he even tell me that they had done that until I went back and asked. Totally felt scammed. It was a messy job and they did not clean up under my hood, there is a small part they never put back and its been leaking fluid ever since this happened. When I sent the service guy a message, he never even returned it. I dont know how this place is still in business.

Bought my used 2021 vehicle from here. Not even 6 months I started having issues with the transmission. I have taken it in too the shop for the same issue at least 3 times. Now they're telling me the issue isn't covered under warranty and it will cost me **** dollars. When the same issue was covered under warranty The second time.The service team was nice. But this is very disheartening to say the least. I'm not completely sure if the service team even know the issue or know how to fix it.. I've been without my truck for 2 weeks now.I WILL NOT BE BUYING ANOTHER VEHICLE FROM HERE!!! And make sure I tell others not to come here as well

They sold me a car with a window that is going to fall out and has not been detailed. It has stains threw the clear coat that they won't fix