ComplaintsforD & P Communications, Inc.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A previous tenant had DP service and left with an unpaid balance. I was denied service as a new customer when I called today to have it put in my name. I believe this to be illegal and discriminatory.

  Business response

  01/31/2024

  To whom it may concern:

  Regarding complaint ********, on Monday, 15 January, Mr. ***** ******* came into our Petersburg office and asked to put the account for XXX address in his name.  (Leaving the address off this reply to not "personally" identify the location.)  He was advised by a Customer Service Representative (CSR) there were active services in another name at this address.  He was told we would have to coordinate the change of ownership with the current account holder; that we simply don’t change a name on an account.  He advised the CSR that the current account holder was his brother and that his brother had moved out.  He said he would contact his brother about it.  He pulled out his cell phone and walked outside leaving the CSR to believe he might return after speaking with his brother. He was also asked if he was the property owner, and he indicated his parents owned the home. ***** ******* did not leave any contact information or return to the office.

  On Wednesday, 17 January at 9:44 a.m., the account for this address was disconnected for non-pay.  At 10:21 a.m., ***** ******* called and spoke with another CSR (from another office building; not the Petersburg office) and asked to sign up for new service.  He provided the address and was advised we would not be able to set up new services there until the current account was cleared out.

  ***** ******* mentioned on the call he felt it was going to be against the law to deny him service since the current account holder is not him.  He was advised during the phone conversation by the CSR he could bring in a rental agreement or house purchase (to establish proof of residency).  ***** ******* replied with “Ok, thank you” and ended the call. 

  D & P is not denying ***** ******* service.  At this time, there is an active account with newly disconnected services and a balance owed on the account at that address.

  Mr. ***** ******* is welcome to contact our office to discuss how to establish service at that address with proper identification and proof of residency.
  

  For further communications regarding this matter, please contact ******** *******, HR/CSR Manager.
  

  Regards,
  D & P Communications

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