ComplaintsforSparkle Buggy Car Wash
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Saturday March 16th 2024 at 12:34 PM I went through the Sparkle Buggy Car wash on **************************. I noticed the next day the entire passenger side of my car was covered with hundreds of scratches. When looking at these scratches there is no other way that I can see them happening besides the car wash brushes scratching them. All the scratches are consistent in direction that the brushes would be rubbing against my car. When looking at these scratches I can not see any other way they could have happened, I entered the car wash behind several trucks that must have not been cleaned very good and left some grit on the brushes that scratched my car. I called them to see when a manager would be there and they said I could come in anytime to fill out a damage claim form. I filled out a damage claim form on April 4th 2024 and on April 20th I received in the mail a letter denying to repair my car. When the worker looked at my car he said there were scratches all over my car, and I was honest and told him the scratches on the front bumpers and the back lift door were already there and were not from the car wash, but when looking at the scratches on the passenger side of the car they could have only come from the car wash there is no other way that could happen when you look at the damage. All we do is use our car to drive to work, and shop and store the car in our garage.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.