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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
2/13/2023 I never approved of an estimate they sent to me. In fact, I have text messages declining this estimate. They are now charging me 10% of the estimate. I never signed a detailed contract on charges for this estimate. This company is a scam please investigate thoroughly. I never met with an actual contractor as requested.Business response
03/14/2024
Customer signed a Service Contract and requested services on site and in person. Services were then provided as the customer requested when she was met in person. Additional conversations were had via phone and email. When billed for said services the customer is attempting to slander the company instead of paying for what she had requested and authorized. Our documents will show the exact opposite of what is being falsely claimed. This customer will be handed over to legal if she continues to spread false information. We reserve the rights to take any and all legal action necessary.
Customer response
03/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.