ComplaintsforPlastic & Hand Surgery Associates, PLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called Stonegate to make appointment with ************************************************ regarding issues with breast implant on 1/24/23. Was recommended, by receptionist, to get referral from FMD as removal of problem implant may be covered by insurance. Saw my FMD on 2/3/23 and referral made to ********************. Called ******************** office (Stonegate) on 2/9/23 and made appointment for video call as this MD practices part of the year in *********, which is where she was at this time. This appointment was for 2/15/23. Then made appointment for in person visit for 3/21/23. Was told by receptionist that each of these visits would be $50 for a total fee of $100 cash. I never signed any insurance paperwork for billing or even consent for billing. Had video call on 2/15/23 and call lasted ********************************************************************** person visit would be $50 each. She did not deny.On 3/7/23 received a bill for $189 for that video call. That was my portion as my insurance was billed for $378! On 3/8/23 called her office questioning this bill. Told by receptionist that did not seem right and she would look into it and get back with me. On 3/9 the same bill appeared was emailed to me. Called her office again and after a few phone calls they told me that was the bill. I asked how did they have my insurance info as I never gave it to them. Was told by receptionist that it is on file with Cornwall Health System and they do their billing. According to the Doctor notes, this video call lasted 20 minutes with 20 minutes for documentation. The billing code was CPT code ***** for a 45 ********* minute visit. I never consented to my insurance being billed for this visit. I consented to $50 cash. Had I known that was not true and that her actual 20 minute video visit would be billed at $378 I never would have seen her. That is excessive. According to my research, most plastic surgeons charge between $150-250 for an initial, in person, in-depth consult with exam.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.