ComplaintsforVested Renovations
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Complaint Details
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Initial Complaint
02/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contractor took $3000.00 deposit for home repair projects in June 2022. No work has been started, and they avoid all attempts to contact them.Initial Complaint
11/30/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
We contracted with Vested Renovations (VR) to build a pole barn. The total cost including building materials and build, tree removal, fill and site prep, and permits was $31,500.00. VR required a $10,000.00 down payment which we paid on June 1, 2021 and VR indicated that the barn would be finished by August and/or October of 2021. To date (11/30/21) there is no barn built, no site fill or prep done other then the removal of 5 trees with 4ft stumps left. The trees were removed on November 10th and 11th by a company named LimbWalkers contracted through VR. Throughout these 6-7 months we have been the ones who have had to contact VR to find out what is going on and what the next steps in this process are and why the site hasn't been prepped at the very least. Their lack of communication through out has been appalling. Just yesterday (11/29/21) we called ******* TWP. to find out when the building permit for our build would expire and was told no building permit has been applied for. Site manager ****** was unaware of this, and many other details of this build. Many times we were promised that we were "next in line" even that the barn build would start the week of November 22, 2021. We have been patient and trusting throughout their plethora of excuses including, the following: " a deer hit one of our trucks and took it out", "the guy didn't show to remove the stumps because of no hydraulic fluid", too many excuses to list here. We have told both owners (***** and ******), that we want our deposit of $10,000.00 back, ****** said he already has $5,000.00 in tree removal costs so we said, O.K. then give us $5,000,00 back of our deposit and keep the $5,000.00 for tree removal. We no longer have confidence and trust in this company. We want our deposit back and contract terminated because of VR's lack of professionalism, excuses, delays, inability to communicate with us, prep the site and complete the build.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.