ComplaintsforJasmine Ross INS Agency INC
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Complaint Details
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Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In April our home insurance was cancelled because the company said our roof needed repair based on their visual inspection. We immediately had a brand - new roof installed and notified the insurance company, but they had already cancelled and sent our premium check to us rather than returning it to the escroll company. we called and explained what they had done, and they told us to "hang onto the check until we sort this out.' They never called back so we called again. They said that they had reinstated the insurance and we should destroy the check. We did as they said. Then our mortgage company informed us that we are uninsured. We explained to them, and they asked for proof of insurance. We contacted the company, who stated that we had never paid the premium. We called back to the local insurer who assured us that it was an oversight by corporate and would be fixed. They never fixed it. We have spent a small fortune on phone calls to this company with ZERO results, except they sent us back the same stupid check and cancelled out coverage for nonpayment! I want this immediately resolved AND a refund for all the phone calls this has requireed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.