ComplaintsforDave Syverson Volvo Sterling
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had local Volvo dealer replace my kingpins and wheel bearings now my truck actually handles worse and keeps getting worse I actually had to pull it off the road because its unsafe to drive and they refuse to fix itBusiness response
06/24/2022
Good Afternoon,
This is a issue the customer is having with **** ********************************************* in **********, **. They are an independently owned business. We have contacted them and made them aware of the complaint and they have advised they will reach out to the customer to resolve this issue.
Customer response
07/04/2022
I am rejecting this response because:Business response
07/18/2022
We have double checked the work we did and no issues were found with our workmanship.
I advised ***** that he could go to another shop and have our work checked and he could
advise us if they found a problem with something we had done.
We replaced his wheel bearings at no-charge as a goodwill gesture.Customer response
07/18/2022
I am rejecting this response because:
My truck handles worse after they replacedmy kingpins and bearings something is obviously
wrong with the service they provided
Business response
07/19/2022
We feel confident after double checking our work that our workmanship is not the cause of the issue. I have encouraged owner to get a second opinion from another shop of his choice to see if they could find something we had done improperly. I thought a neutral party looking at the truck was a logical next step to get some resolution. I have not heard if this was done or if anything was found.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.