ComplaintsforOrangetheory Fitness Apple Valley #0175
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife was a member of the apple valley location. After going couple months she decided it was not worth the money. She filled out all the paperwork to cancel the membership. We emailed the cancellation paper work to the correct email address. We were then charged for another month. We called them and they said they never got it. She went to the location and filled it out again. The employee said we will not be charged again. June 3rd we were charged again. I called the location and *** the manager said I will not refund you. *** has horrible customer service skills and called me a liar. She was nasty on the phone and refused to give me the customer service phone number. I am hoping to get this resolved or I will just dispute the charge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.