Customer ReviewsforAndersen Corporation

I moved into a house that has 5 EMCO storm doors I have just learned from the Andersen support center that these doors can not have their cylinders replace or be rekeyed. I was told that this is for 'security' but no one can explain the inconvenience of having to have 5 keys for the the 5 doors. The house doors are keyed to the same key so I don't understand this comment.I have two additional storm doors that were added after the house was built. These ****** doors have replaceable cores. In fact, ****** is providing me with 2 new cores at no cost that they will rekey together.I strongly suggest that the packaging by Andersen of its series 400 doors clearly and boldly outline that multiple doors on the same house cannot be rekeyed the same.

I ordered the replacement beveled glass for my storm door plus the trim kit in mid June of 2024. A few days later the trim kit arrived. I waited a few days before contacting them in regards to the glass and when I did, I was told it would arrive in about 4-6 weeks. I reached out via chat on 08/03/2024 to inquire about the status and was told by ******************** that there was no information from *** to verify if the glass was ever picked up or if it was damaged during shipping. He said he would put in a new order and it would arrive in about 16 days. I told him I wanted expedited shipping and the chat abruptly ended. I opened a new chat and was given the 844 number to call during business hours. On 08/05/2024 the following Monday and asked to speak with a supervisor. **** came on the line speaking very bad broken English making it hard to understand. I explained my situation and he asks me to wait while he goes through the file. He comes back and says there is no record of me contacting Andersen on the 3rd which means the agent *******************, lied. **** said he would place a new order and that I would receive it in about 5-6 weeks. I told him that was unacceptable since Ive already been waiting over six weeks. I said Ive been lied to and now youre telling me I need to wait another 5-6 weeks. I said I wanted a full refund to the card I used to purchase these items and I needed a return label sent so I could return the trim kit. He proceeds to tell me that there is a restocking fee that I would be responsible for. I said I will not be paying that fee. This failure is your fault not mine and I will not be penalized for it. He then says he will waive the restocking fee but I would be responsible for the return shipping. Again I said I will not be paying Andersen one red cent more for their failure. He then snaps back and says, just keep the kit and Ill issue you a full refund. I dont care what you do with the kit at this point, keep it or throw it away its up to you.