Customer ReviewsforBurnsville Toyota

Avoid this dealership. I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after market accessories on the vehicle. Sales representative Joshua ****** was respectful and understanding. I also had a positive experience with sales manger Kevin *****. I applied for a loan with Toyota financial and spoke with finance director Dominic ********. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle. Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". I went in and had Dominic ******** cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. I called and left a voicemail with Dominic ******** with no return calls. I had to personally find customer relations manager Anna ********* on the Burnsville Toyota website to finally reach a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic ******** who admitted that he had "lost" the contract forms. A finance director had lost the forms! Dominic ******** only called me because I informed Anna that I wanted a personal apology from Dominic ********. A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake that a finance director shouldn't had made if he wasn't so busy with trying to swindle me into signing for additional contracts. google review for more info

We sincerely apologize for the poor experience you had at our dealership. Please know that this issues have been addressed with the parties involved in order to assure that we do a better job in the future.

I recently traded my 2022 Carola SE upgraded to a new 2022 Toyota Camry LE. I stopped in during the evening on 11-24-2021 ask to speak with finance manager about cancel a extended service contract on the Carola he ask if I had proof which I got the pay off letter from Toyota he wasn’t very helpful. So week later I spoke with the same finance manager (Mike ****) in morning didn’t want to help me out put me with (Matt ***********) which canceled warranty gave me copies and I did follow ups spoke with (Caio) and he told me sometimes these things get lost my customer complaint is when someone wants to cancel a service contract that they paid for should be able to walk in without having issues. I didn’t feel like I was being treated well but I did end up getting both refund checks which took them two months normal processing should be 4-6 weeks. Not very good customer service.

We sincerely apologize for the confusion and delay in the refund owed you. As much as we regret it when a customer has a poor experience here, we do appreciate you taking the time to point this out so we can learn from it and understand that we need to improve.