ComplaintsforRapids Honda

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2013 ****** Camry with 62k miles on it in August 2020. January 26th 2024 the head gasket blew with 96k miles. At the time I purchased it, the car was less than 11 years old & had less than 80k miles so it should qualify under the lifetime power train warranty. I called Rapids Honda & left voicemails inquiring about the power train warranty beginning in February 2024. I did not receive a call from anyone until June 19th 2024. That call was a check in to see how everything was going with the car, not in response to my messages. The associate I spoke to initially said there was nothing on the account stating I had called, he reiterated that my car should be covered under the lifetime power train warranty as I had thought & got me in contact with my sales **** I talked to the sales *** twice & then he stopped communicating with me. I have also left voicemails for the service manager & have not received a response. Just today (7/19/24 at 11:38am) the sales *** answered my call to immediately tell me h*** call back, which he did not. It has now been almost 6 months, it feels as though my issues are being ignored in hopes I go away.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In short here are the key pieces that were fraudulently represented/charged:-I was charged $399 for ************** when I told them I did not want it -The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. -I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 and only gave me $11,500 for my trade.- Was told for majority of the sales process I would get powertrain warranty, 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts were broken and I was given a promissory note state they would fix them. I have now been told they were "ordered today" 3 different time.- Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold.-Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - I was charged my monthly car note for my trade in that was supposedly sold 2 days after visiting the dealership. Meaning they didn't have the title work done yet, but some how already sold it?- I told them I had financing already secured, they ran my credit anyway.- The had to come to my house to get their copy of the purchase agreement. They accidently sent it home with me and that is why none of my paperwork was completed for 2 wks. Had I not raised h*** I am unsure if they would have ever caught this. - Overall terrible experience, poor customer service, no one answers their phone and they only call back when it benefits them.

  

  Business response

  07/18/2024

   We did refund her

  Thank you,

  ***********************

  Business ********************* Director

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Leased a car in 8/2020 and there is a harness within the the entertainment state that leaves a crackling noise, the car has been looked at 3 times once with the harness being replaced. I have filed a complaint with corporate and there is no resolution. I want a fix on this new car. I am looking into filing a lemon law as well.

  

  Business response

  01/25/2022

  Based on the information service has provided, we have corrected this issue.

  Customer response

  01/25/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16398621, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, 11/06/2021, I bought a pre-owned vehicle from Rapids Honda in Coon Rapids, MN. I paid $4,005 for the vehicle, a four-door sedan, 2003 Buick LeSabre. Just after I paid for it, I got into the car, and it would not start. A sales advisor assisted me and somehow got it started. I left pretty happy. When I got home, I noticed the exhaust fumes were quite heavy and discovered there was no cabin filter, so I bought one and put it in. No big deal, it was only $25, and it really helped inside the cabin. I noticed exhaust fumes were still quite heavy on the outside. On Tuesday, while driving to work, the "Service engine soon" light came on. After work, I brought it to the dealership, Rapids Honda, and the next day, they serviced it. The code was "DTC P0420 STORE CAT EFFICENCY BELOW THRESHOLD". They replaced the O2 Sensor. The cost was $276, and they offered to pay half. I declined to pay the other half, and fortunately, they let me go without paying. On my way to work that day, the same engine light came on, so I brought it back to them Wed evening. I also noticed the fuel gauge was still full and not working, so I mentioned it. They told me they could help, but they need to know who is going to pay for it. I told them I am not paying for this, as I was expecting a car without immediate problems. They referred me to my Sales Advisor. My Sales Advisor couldn't really assist as he is a sales advisor, and suggested I bring it in on a Saturday, and let them work on it all day. I called them on Friday, and they referred me to my Service Advisor, and transferred me. I got voice mail, and left a message. He did not return the call. The next week, I went to my trusted mechanic, and he inspected and test drove the car. He said it was in pretty good shape, but the catalytic converter is clogged. I was sold a vehicle with a clogged catalytic converter, and a fuel gauge not working. I want these 2 items repaired.

  

  Business response

  11/24/2021

  Nathan, 

  We do our best to provide a safe vehicle for our customers to purchase.  The 2003 Buick LeSabre passed our safety inspection (brakes, tires, lights, etc.)  in saying this, there are many items on all vehicles that one cannot diagnosis without dismantling and tear into the vehicle.  Catalytic convertor and fuel gauge are such items.   

  The purchase paperwork that Mr. Hoover signed states he is aware that he is buying an "AS IS" vehicle and no additional service or work implied after purchase.  We make every effort to work with our customers to make sure they have a positive experience and based on Mr. Hoover we offer to share the cost to cover the cost of such services after the sales, which Mr. Hoover ultimately did not pay his portion.  We would be happy to work with Mr. Hoover and try to help.  Our offer to share the cost is still available.

  Sincerely,
  Ken ********
  Business Marketing Manager
  Rapids Honda
  952-207-7887
  kgrantwit@rapidshonda.com

  Customer response

  11/30/2021

  I am rejecting this response because:  Rapids Honda is agreeing to "help" cover the costs of the repair for the Catalytic Converter and the Fuel Gauge.  They offered to "help" cover the cost of the repair earlier, and replaced the O2 Sensor.  Their repair was not a repair.  The problem still exists.  I could be spending more money than the car is worth, even if they "help" cover the costs.  Their success rate on repairs is not so well from my experience.  My trusted mechanic estimated I would be looking at a $1500 charge for the repair of the Catalytic Converter through a dealership, and $600 through a trusted modest mechanic.  My mechanic does not do this repair unfortunately, because it may require using a torch to remove the old component.  Rapids Honda stated that you have to "tear" into a vehicle to diagnose a Catalytic Converter, but this is not necessarily true because the Code stated "DTC P0420 STORE CAT EFFICENCY BELOW THRESHOLD".  A simple test is all that's needed to know there was a problem.  With today's pollution concerns, I am surprised dealerships are allowed to sell vehicles that don't pass an emissions test.  In some states it is illegal, but not Minnesota.  Catalytic Converters reduce toxic emissions by about 90%.  I am probably putting out the pollutants of about 9 vehicles when I drive.  Since I am concerned about the environment, I will get this fixed.  If Rapids Honda will do it for $600, it's a deal.  Ask them if they will accept my offer.
  
  

• Initial Complaint

  11/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used Ford F-150 in October 2021. The listing picture shows a lower grille insert with a light bar and the on off switch inside the truck. The next day when I proceeded with the purchase, I had noticed that it had been removed so as part of the purchase agreement, a replacement was to be installed along with repairing the emergency brake. I brought the truck back after purchasing it to have the work done but when I came to pick it up, the grille insert was not installed and the service advisor said that they couldn't put one in because of the license plate holder. This is not true as there are many 2017 F150's out there with the lower grille insert and a front license plate. I raised the issue again yesterday (11/17/21) and was told they would not put one in. They have not upheld the agreement and I am due a lower grille insert.

  

  Business response

  11/24/2021

  Hi John,

  Thank you for your feedback.  I'm told we are currently working with you to have the your issues resolved and get the light replaced, like we have done with the other issues you brought up with the F150.  If this is not case please contact me personally.

  Thank you and Happy Holidays,

  Ken ********
  Business Marketing Manager
  Rapids Honda
  952-207-7887
  k********@rapidshonda

  Customer response

  11/29/2021

   I am rejecting this response because: the issue is still open.  Once I receive the grille insert from Rapids Honda, I will be happy to close it out but not until then.
  
  
  

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