ComplaintsforWinnebago Industries

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom this may concern,I am writing this memo to advise my dissatisfaction of the non expedience of my travel camper repair.My wife and I had a camping trip on June 10 thru June 12 *****. We had a unforntunate experience of the black water and gray water tank sensors were not operating properly. I called my service center (Open Roads RV Jasper **** They advised to bring it to them because they are authorized dealer to warranty service of our camper. Prior to our exit from the camp our gray water almost over flowed. That is when I discovered the sensors were not working. My wife had to release the water from the tank twice including the Black water tank. I noticed water streaming from under the camper near the passenger side wheel.I did explain all the repairs to the service Mgr. at **********. I was given two claim numbers for the camper one for the shower and one for the wiring. They are CLM ******* and CLM *******. I had spoke to ****** at ********* and she assured me the process has been approved for repair, this was 6/21/24.On 7/3/24 0933 hrs. spoke with ***** she stated it will be several weeks for the shower to come in being that was the problem.On 7/11/24 0822hrs spoke again with *****. ***** advised the shower will be in ****** Ga by the 15th of July.On 7/16/24 1800 hrs **** at ********* stated it was shipped 2 weeks ago.I took the liberty to call Open Roads they said it was damaged in transit and another one will be delivered.I spoke with ****** with this new information and expressed my dissatisfaction (two months ). I am currently paying for this new camper plus paying for storage for my camper at another location due to HOA rules on campers. Can someone at ********* contact me to extend the warranty past the year it expires.I cannot use my camper to enjoy it. Please advise me of your relief that we may have.

  Business response

  08/28/2024

  I am sorry to hear of your experience and the issues with part delays. To request a warranty extension, I would recommend submitting your request to the customer care team; they can be reached at ***************** and will follow up for the proper documentation from the dealership. 

  Customer response

  08/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Winnebago travel trailer 2 months ago, and have had nothing but issues with it since. When I showed up to pick up the *** which I scheduled a week in advance, the dealership still had hours of work to do to the ** to get it ready to go. The whole thing was dirty inside and out. There were water spots left on the floor from appeared to be a leak, and sawdust on all the counters + in some light fixtures. Boards are separating from the **************. Both slide outs have leaked. Kitchen sink leaked. Shower leaked. There are nails that completely missed the boards they're supposed to hold. Floor flexes when walking across it. Screws have fallen out of the trash can. Shower wall isn't fitted properly and bulges out. Wall above the bed isn't sealed and has a gap across it. Tension pole to help lift the bed is broken. And the handle to empty one of the tanks isn't working properly. My one request for help to the dealership went unanswered, and from the product they've given me, they've shown they can't be trusted to deliver any sort of quality. I sent a survey to Winnebago with as many of these problems as they would let me list, and heard nothing. Winnebago wants me to contact the dealer and doesn't stand behind their own product

  Business response

  04/22/2024

  I am sorry to hear of the concerns you have experienced with your unit and would like to get you connected with our customer care team. They will be able to provide you with the best support on getting repairs completed to your unit under the warranty. Please contact ***************** with the last eight digits of your vin number or by calling ************. Once we have been able to properly connect, we will work to resolve your concerns quickly with the dealership.

  Customer response

  05/01/2024

   I am rejecting this response because:
  
  I sent a message to the email provided as requested on April 23 (over 1 week ago now). I received an automation reply that a case was opened, and then I received no further communication. 

  Business response

  05/15/2024

  I was able to locate your service ticket, I see a representative has responded and provided direction on the next steps for having your concerns addressed. Please continue to work directly with your representative for the proper assistance. 

  Customer response

  05/24/2024

   I am rejecting this response because:
  
  Winnebago has done nothing to fix this situation except again ask me to contact a dealer. Additionally, some of the repairs have already been completed on my dime and time - I couldn't wait weeks to months to have roof and pipe leaks fixed, but there is still water damage to ceiling panels. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new 2021 - V3033BH (last 5 of VIN 61552) on 7/26/2021 from Clickit RV and experienced major issues during first use. Called Clickit for a service appointment on 8/12/2021. Appointment set for 9/3/2021. Got the RV back 6/7/2022, 10 months later without most issues being resolved. Much of the work that Clickit completed failed and caused more damage that needs to be fixed by Clickit. There are also many factory defects that remain. Water leaks in plumbing, cabinet damage from the water leaks, electrical indication lights flashing during rain, nose cap separating from sides, roof separating from nose cap, bakes failed (fixed on my own with Dexter Axle but the repair cost me money out of pocket), water leaking from under belly, windows not installed properly and the frames have screws pulled through, on board water system does not work properly, entry doors pop open. This is not a complete list. Winnebago offered $7000 if I would accept the factory defects but includes Clickit so I cannot pursue them for the poor-quality repairs. I accepted the offer if they would remove Clickit. They counter offered at $10,000 but include Clickit still. I rejected but counter offered with $13,354 if they want to include Clickit. This amount allows me to fix the known issues and "break even" not counting any unknown issue that are found during repairs - I am willing to take that risk so I can get this fixed and use this RV. If Winnebago wants to protect Clickit they need to cover the cost or repair the poor-quality work. Winnebago responded to this counteroffer that they were rescinding all offers and are considering this case closed. There has been extensive communication with Clickit and Winnebago that Winnebago can access from the last 5 numbers of the VIN 61552. I have notified Winnebago of breach of warranty. I have owned this RV for 19 months and it have never been fully functional. It has been unavailable/unusable much of the time.

  Business response

  04/10/2023

  Hello,

   

  Based on the documentation on file, Clickit RV and Winnebago had strived to make corrections to the unit to industry standards and provide the customer with additional goodwill provision. The provided email chain shows the dealership had tried to convince the customer to keep their scheduled service appointment, to review his concerns and address to noted leak. Each time any offer was made was met with a counter offer and no conclusion was made, Winnebago at this time has pulled all offers and will not provide any additional goodwill offers.

   

  Brandy ********

  Customer Service Department Manager, Winnebago Towables

   

  5200 Hoffman Street | Elkhart, IN  46516

  O: ************| b********@wgo.net

   

  Customer response

  04/10/2023

   I am rejecting this response because:   Clickit offered a review appointment (no fixes just review) for 8/30, which I declined, because they had already delayed the appointment for over 1 month.  I lost 10 months of use between August 2021 and June 2022, and I was unwilling to lose the rest of the RV season again.  I presented this RV to Clickit on 10/3/23, with all personal gear removed per our agreement, so Clickit could do a full review.  Clickit would not allow me to leave the RV for repair.  Clickit did not allow me to unhook/level, hook up power, and hook up water so a full evaluation could be performed. At the appointment on 10/3 Clickit attempted to fix a few items but did not fully complete any repairs.  Clickit said they would communicate with Winnebago and come up with a plan to fix.   Clickit later responded that I should take my RV to a different Winnebago shop because Clickit could not fix to my expectation of factory new.  I emailed Winnebago to see it they wanted me to take it somewhere else and never got a response.  I am not requesting any goodwill provision, and none has been offered.  I only want the factory defects from Winnebago and poor-quality work from Clickit RV repaired.   My preference would be for Winnebago to fix this RV to factory new.  My second option is to accept a cash offer that would cover the cost to fix known issues to factory new.  The hold up right now is that Winnebago wants to “protect” Clickit from responsibility to fix the bad repairs Clickit has attempted.  I accepted Winnebago’s offer of $7000.00 if they would take Clickit off the agreement so I could pursue Clickit for the poor-quality workmanship.  Winnebago counteroffered with $10,000 but still included Clickit.  I had to reject this offer because they still want to protect Clickit.  I counteroffered $13,354. If Winnebago wants to protect Clickit Winnebago must take responsibility for Clickits work.  I would still prefer a RV that is fixed to factory new without losing any additional use of my RV.  My first planned trip is May 12th.  If you think I can make this RV factory new for $10,000 you should be able to do the same.

  
  
  

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 Winnebago **** BHS. The Air Conditioning Unit does not cool the trailer adequately. The vehicle is in the ****************** of *********************************. They are telling me that Winnebago will not warranty the ** unit because there is a 10 degree differential between the intake and the air being sent into the trailer. When it is 90 degrees outside and 85 in the trailer it is unbearable. Either the unit is defective or Winnebago has not provided an ** unit that has enough BTU's to adequately cool the interior of the trailer. I am a service connected disabled veteran who cannot sleep under these conditions. Winnebago either needs to repair the unit so that it functions properly or replace it with a unit that is capable of actually cooling the trailer to a reasonable temperature.

  Business response

  08/31/2022

  Good Afternoon ******,
                I am reaching out to provide Winnebagos response to this BBB complaint. The response is as follows.
  
  This consumer purchased a base unit with a single 13.5K BTU a/c installed from the factory with the ability to add a 2nd a/c through a factory prep. If the consumer needs additional cooling for increased comfort, Winnebago recommends that he have a second A/C installed. This can be purchased and installed by a local dealership at the consumers cost. This concern is not a manufacturing defect, but is considered preference depending on the consumer. 
  
  
  ***************************
  Consumer Affairs, Winnebago Towables
   
  

  
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchased 2022 Micro ****** Winnebago took possession 6/1/22 Returned for water leak 6/13/2022 Picked up 6/15/2022 assured water leak was fixed Returned 7/5/2002 for water leak and slide out malfunction Service rep called 7/11/2022 water leak has been fixed slide out repair possibly 6 - 8 weeks, can pick up and use but cant use the slide out. ****** Winnebago customer care number *********** ************** went from third in line to the only call in que four times hung up after 1 hr and 15 minutes ****** Winnebago customer care *********** ************** same as above for in que hung up after 45 minutes. ****** La Mesa customer service 7/13/2022 and 7/14/2022 left message. No response. ****** ***************************** customer service 7/14/2022 left message ****** service advisor 7/14/2022 seeking status he will have to call me back.The only person that I can get a response from is the salesman Happy but he has no authority. I did tell him I wanted to return the unit for a refund or exchange and he said that is not possible. I made my first payment two days ago for a travel trailer I cant use.Since taking possession on 6/10/22 the trailer has been in La Mesa's shop more days than in my possession. Please help

  Business response

  07/26/2022

  Good Morning Ashley,
                  I am emailing regarding the attached BBB complaint. 
  
  Winnebagos Response: Winnebago has worked with ******* to get the parts ordered and shipped and the approval completed for Mr. ******* slide out concern. The parts are scheduled to deliver 7/28 to La Mesa via **** Winnebago has offered to restart the factory warranty on Mr. ******* trailer once the warranty repairs are completed. 
  
  
  ***************************
  Consumer Affairs, Winnebago Towables
   
  5200 *****************, ******* ** 46516
  O: ************ | F: ************ **************
  

  
  

  Customer response

  07/28/2022

   I am rejecting this response because:
  
  They did not ship all of the required parts for the repairs 

• Initial Complaint

  07/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted Winnebago several times for issues with my Voyage **** RB. None have been fixed since October 2021. Contact person is ********************* Warranty Manager, Winnebago Towables, ************************************************************, phone ************, ************** or *********************************** My RV currently has a water leak interior, odor is terrible under the sink, and the kichen cabinet and trim around the bedroom door are damaged, also the 12 volt converter has now gone out of it. The last several camping trips I have had to call for tech assistance to try to fix issues. I am also waiting on a chair to be replaced that was ordered in Oct/Nov of last year. Several other issues need to be repaired, ***** would have a copy of these issues. Further documentation can be provided as requested. Local dealer is ********************* at *******************************************************************************, ****************** **************************.service@beckleysrvs,com, ************. I am scheduled to drop my vehicle off there on July 21, 2022, their earliest appointment. Will drop off ASAP. I am requesting the unit be replaced at the same costs as what I owe, all fees and taxes including tags and title. Even exchange, no additional costs to me. Winnebago and ********* have been sent all photos and are aware of the issues.

  Business response

  07/20/2022

  The consumer is not scheduled to drop his trailer off at the service dealership until the 21st. Our ************* and Warranty teams will be in touch with both the dealership and the consumer during the time the unit is at the dealership.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩