ComplaintsforEye Candy Refind
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted for a basement remodel and a few others things about 12 months ago - late 2021/early 2022. The project went really well and we were very happy for the final outcomes except for a couple of things that we continue to try and get resolution on. One of the final things for the basement remodel was to have a cabinet built that would go under our steps (build-in). The cabinet that was built didn't fit and was wrong for the space, so a new one had to be built. This put the project behind the agreed upon deadline for completion of 7/4/2022. The new agreed upon deadline was sometime in October, 2022. We are now coming to the end of 2022 and are 5 months behind schedule and 2 months behind the secondary deadline. The owner (****) has not been able to offer a solution and date for completion of the basement remodel. We need the build-in cabinet installed and we need baskets for the build-in shelves that were installed delivered. We also have had a problem with the thermostat installed during the remodel that has caused a problem with our heated floors which a heating company is figuring out how to fix and has already recommended going back to the original thermostat - we have been quoted a price of $2300 to fix the heated floor problem we believe was caused by ****** team during the remodel. The owner (****) has now said we will owe another $2500 to install the build-in shelving unit to get them to install. We don't feel that is fair and at the very least there would be a cost/expense to her for delivering on the project more than 5 months late and causing a problem with our heated floor thermostat's. Resolution for us would be a date of when we can expect the project to be completed and no additional charges. We will cover the costs to fix whatever her team did with our floors and thermostat. Thanks *** and *********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.