7 Customer Reviews
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Review from Robert A
5 stars07/29/2024
We love the watch, my wife has memory issues and had started to wonder away from home at all hours of the day and night, she would be lost and could not find her way back home even if she was only fifty feet up the street. I desperately needed something that would tell me where she was at all times and allow me to call and talk to her and to calm her down and tell her to not be scared and to stay right where she was so I could go and pick her up and bring her back home. I have now secured the home so she can not leave when I am sleeping or working. I love the fact that I can call her watch and talk to her to calm her down so she won't be scared and I can assure her that she is safe at home. She spends 3 hours at home alone before the care giver comes to be with her , so it is great that I can stay in touch with her before they arrive. I have purchased extra keys to the watch so that the caregivers can remove the watch and take her for a walk in the neighborhood and take her out of the safe zone that I set on the watch. This Tranquil wrist watch is worth every ***** that it cost because it is the very best thing that you can do for your loved ones that have Alzheimer's to keep them safe
Tranquil LLC Response
07/30/2024
Thank you so much for sharing your heartfelt experience with the Tranquil wristwatch. We're deeply touched by your story and grateful to hear how the watch has made such a significant difference for you and your wife. It's heartening to know that the features we've developed are helping you keep her safe and providing you both with much-needed peace of mind.
Your dedication and love for your wife shine through in every word, and we're honored to be a part of your journey in caring for her. The ability to stay connected and reassure her during those moments of confusion is invaluable, and we're glad the watch is serving its purpose well.
It's stories like yours that inspire us to continue improving and ensuring our products meet the needs of families facing similar challenges. Thank you for trusting us and for highlighting how the Tranquil wristwatch has become an essential part of your daily routine. We're here for you, and we hope to continue providing you with the support and tools you need to keep your wife safe and secure.
Warmest regards,
The Tranquil TeamReview from Patty C
5 stars07/25/2024
We love the watch! ***** wears it proudly.Recently, while at our daughters home in the country where we had a get together with several family members, we could not find *****. This was the first time both I and our daughter logged in to our Tranquil app at the same time. We were so pleased that it was seamless to be on both cell phones at the same time to find him. (she has an ********** have an android so we had different maps).***** especially likes the call feature. He no longer remembers how to use a cell phone, so it is a huge relief, to him, to be able to push that SOS button on his watch & know that the watch will connect him to one of his family. What a huge blessing! Likewise he does not have to remember how to hang up or accidently hang up, since we have it set up to disconnect on its own when we hang up on the other end.Thank you to Tranquil technicians for great customer care and creating this wonderful technology for our dementia loved ones!!Tranquil LLC Response
07/30/2024
Thank you so much for sharing your wonderful experience with the Tranquil wristwatch! We're thrilled to hear how it has positively impacted your family and provided peace of mind during your get-together.
Its fantastic to know that both you and your daughter could seamlessly use the Tranquil app on different devices and maps to locate him. Were delighted that this feature worked smoothly for you both, ensuring his safety and your peace of mind.
The SOS button is indeed a powerful tool, and were glad to hear that it has been a huge relief for him, allowing him to easily connect with family members when needed. Your appreciation for the automatic call disconnect feature is also heartwarming, as we strive to make our products as user-friendly and stress-free as possible for both the wearer and their loved ones.
Your kind words about our customer care and technology mean the world to us. We are dedicated to supporting families like yours and ensuring our products make a real difference in your lives. Thank you for trusting Tranquil and for sharing your heartfelt story. It inspires us to continue our mission of helping families care for their loved ones with dementia.
Warmest regards,
The Tranquil TeamReview from Kathryn P
5 stars05/17/2024
My dear husband did not get to use his Tranquil watch for very long before he was called home to the Lord.I highly recommend a Tranquil watch for anyone with a family member who suffers from dementia or Alzheimers. This is invaluable for keeping your loved one home for as long as possible. My husband felt more secure while wearing the watch.Special thanks to ***** who is an ***** doing customer service!**********Tranquil LLC Response
05/21/2024
Dear *******,Thank you so much for sharing your heartfelt experience with the Tranquil watch. We are deeply touched by your words and honored that our product could provide comfort and security to your husband during his time with you. Our sincerest condolences for your loss.It is truly inspiring to hear how valuable the Tranquil watch was for your family. We strive to offer peace of mind to our customers and their loved ones, and it means a lot to us to know that we could make a positive difference.Also, thank you for your kind words about our customer service team member. We are glad to hear that you received the excellent service we aim to provide.If theres anything more we can do for you, please do not hesitate to reach out. Wishing you strength and comfort in the days ahead.Warm regards,Review from Holly C
5 stars03/01/2024
The device was helpful for us while we needed it for my mother who suffers from Alzheimers. She didnt need to remember how to do anything, we could just talk to her and see where she was at quickly and easily. She wanted to live at home and in Assisted Living for as long as possible before having to move to a full care facility and this watch gave her tha ability to do that and gave her family a little extra peace of mind, thats she was safe. The watch, the app and the service were all excellent. I would highly recommend and we would use this device and service again anytime.Tranquil LLC Response
07/30/2024
Thank you so much for sharing your experience with the Tranquil wristwatch. We're deeply touched to hear how it helped your mother maintain her independence and provided your family with peace of mind during a challenging time.
Knowing that the watch, app, and service worked seamlessly to keep her safe and connected is incredibly rewarding for us. We designed the Tranquil wristwatch to be intuitive and user-friendly, so it's wonderful to hear that your mother didn't need to remember how to use it, allowing her to stay at home and in Assisted Living longer.
Your recommendation means the world to us, and we are honored to have been a part of your journey. We're here to support families like yours, and your story inspires us to continue improving our products and services.
Warmest regards,
The Tranquil TeamReview from Cam W
5 stars01/22/2024
Tranquil provided clear set-up instructions and excellent customer service. The watch worked well.Tranquil LLC Response
07/30/2024
Thank you so much for your positive feedback! We're delighted to hear that you found the set-up instructions clear and our customer service excellent. It's great to know that the Tranquil wristwatch is working well for you. Your satisfaction is our top priority, and were thrilled that our product and support have met your expectations.
Warm regards,
The Tranquil TeamReview from Laurie W
4 stars08/17/2023
This GPS watch from Tranquil has been consistently improving over the months weve owned one. Our family member has Down syndrome and is now declining into Alzheimers. Caregiving is shared between our 90-year old mother and our siblings (including in-laws). We got this watch after this family member left the house in the few minutes while the caregiver unloaded the dishwasher. We like the ability to start tracking within two minutes of losing the Bluetooth connection at home which happens close to the boundary of our small yard. Since driving is not an option for us, we would like to be able to set the safe zone to smaller than the current minimum of 200 meters. Two improvements we expect soon will be first, our own ability to change the home location ourselves to allow vacation travel or caregiving at a siblings home (rather than requiring the great Tranquil support staff to do it) and second, automatically update the map of the location of the client in real time (rather than currently requiring user interaction with the app to get location updates). One challenge we deal with still is somewhat frequent false alarms of the home beacon alert while within our small home even after trying several locations of our base station and our mini beacons. Thank you.Review from Barbara M
5 stars06/30/2023
Excellent product and even better service. Especially love the battery life of this watch, and the personalized customer service was amazing.Tranquil LLC Response
07/30/2024
Thank you for your kind words! We're thrilled to hear that you love the Tranquil wristwatch and appreciate its long battery life. It's wonderful to know that our personalized customer service made a positive impression on you. Your satisfaction means everything to us, and we're committed to continuing to provide you with the best products and service possible.
Warm regards,
The Tranquil Team
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