Customer ReviewsforAudi St. Paul

I brought my 2015 Audi A5 Quattro in for a scheduled 55k service. That service includes mainly an oil and filter change, air filter and cabin air filter change. The rest of the “service” is just checking tires, driveline, exhaust, etc. The service tech said the car would be done in about 3 hours. Sure enough, the same tech called me just under 3 hours later to let me know the car was done. When I paid the bill, I noticed that labor was listed at $******. Since the labor rate is $***/hr, I figured there must be some mistake. They worked on the car for less than 3 hrs, but charged me for almost 4 hours labor! I told the service tech who was there when I paid the bill to have my assigned service tech call me because I was not happy with the bill. He never called me back. The next day, I went to the service Manager Brian ********** to see if he could make some adjustment to the bill. He declined to make things right. Brian said that $****** is the standard fee for the 55K service, and if the mechanic gets done early, I still have to pay the full amount. My total bill was $*******. That was for basically an oil change and air/cabin filters. Wow! My suggestion is to avoid having any service performed at Audi St. Paul. Their prices are extremely high, and they do not value treating the customer right. BTW, When I recently got some work done on my Mercedes at the local Mercedes dealership, the labor rate was $***/hr, $**/hr less than Audi St. Paul! Kelly Blue Book lists the 55k service fair range at $******** inclusive of both parts and labor. That means Audi St. Paul charges $*** above the high end of fair. Why would I ever go there for service again?

We took the car in to have some warranty/recall work done. The service department said they would be finished with it by Friday at the end of the day. They ended up running out of time, so the car sat in their lot over the weekend. Because they didn't bring the car into a locked garage over the weekend, it was vandalized while it was in their care. We were notified of the vandalism almost 36 hours after the incident AND they required us to file a claim on our insurance. The lack of care and customer service was so incredibly disappointing. BEWARE- When taking your car in for service, you sign a waiver that they are not responsible for damage to the car, and they will NOT do the right thing for the customer. We spoke with multiple Audi dealerships around the country to get other perspectives, and the overwhelming majority said that they would cover the cost of the repairs because it was THE RIGHT THING TO DO. Shame on you Audio of St. Paul- you've lost an Audi customer for life.