Customer ReviewsforUS Bank

This bank branch doesn't even deserve a 5 star. The manager doesn't even greet the customer with a smile on her face and just simply asks: "How can I help you?" I was trying to get my account released from being on hold and yet she doesn't even try to help. I told the manager that I need to have my account released immediately and instead she changes the words around when on the phone with the fraud department. She tells that I would like to have my account released as soon as possible. I never said "as soon as possible." Does she even have hearing problems? The manager doesn't care about customer service nor the customers. All she says is, "I'm just following the rules." Who doesn't know that. Honestly, I feel that I'm being discriminated and not have the right to do whatever I want with my account. There are other customers who withdraw large amounts too at this bank and the manager says that there are customers who have their own situation. Yeah, I see and get that. When it comes to a customer, they should be treated with respect. No matter what business it is, customers always come first. I recommend you go to a different bank and stay away from this place. Go to Homestreet Bank. Their customer service is way better and free coffee. As for this bank, it lacks customer service.

They have error filled records on my account and will not investigate the errors properly. Also they are violating my privacy rights, by denying my opt out of financial data sharing with non affiliates. I guess I will have to sue them to get an appropriate response.

I am very frustrated with US Bank. I deposited 5,000 for a CD which was for 15 months. It matured this year on August 25, 2024. I did not want the CD to automatically renew and called 10 days prior to the renewal date. They sent me a letter with a copy of the check I was supposed to receive. It has now been over a month and I still have not received my money. I have spoken to at least 6 representatives. They were supposed to stop the original check and issue me a new one. Someone was supposed to call me back to let me know when I will get the new check. I have yet to anything and have no check.

Worse bank ever to have your mortgage at. Call their 800# you will be told inaccurate information that will cost you money. Also if you go into the bank to pay on your mortgage the tellers put it in the wrong area or account and I received an extra charge. They do not follow any notes you may have placed on your account.

Was considering opening an accoubt with them. Today I went in to cash a check that was drawn from US Bank. Was charged a cashing fee, since I did not have an account with them. Based on that single unscrupulous fee alone, I've decided that they are neither worth my buisness, money, or anymore of my time. Frankly, I hope their customers take their buisness elsewhere.

Worked with JORDAN in tech support simply asked her to get me connected with the verification department she had the worst attitude from the beginning of the call put me on a blind hold twice for over 10 mins refuse to come to connect me with a supervisor or give me any information to have call pulled or file complaint. I was going to bank with them but thankfully this happened.

falling star, i live in the hills 80 some miles from town where you can shop ,i due all my shoping on line well cant due that , i need a pellet stove , and secound mode of transpertation but 1 dollar over a thousand your card is reject and i just deposeted 31,000 in saveings my fault... and was planing on dumping 750,000 in cd,s savings bonds ect,ect,... I recomend calling fdic,fbi, and the banking comishaner in your area state or town they cant keep you from your money talking about REJECTS cawooosh with us bank

***** **** **** *** **** ** ***** ***** **** **** **** **** *** **** ******** ****** ******** So I wrote a true and BAD 1 STAR review about Elavon and filed a BBB complaint & posted a review on there as well. Turns out US BANK owns Elavon and they didn't like that! One month later US Bank closed all my accounts with them without reason, I'm surprised these crooks gave me a chance to move my money - Since they're well known for playing with peoples money. Ok. No problem. I have a business bank account with another major bank. I just moved all my money over there until I have a chance to open up a personal account & an estate bank account. US BANK has nothing but petty P.O.S cr00ks working there, know this before you decide to do business with them and thrust them with your money or livelihood. You have been warned! **** **** ********* * **** ***** *** ** **** ** *** ** *** ***** **** ** **** ********** ***** ******** ****

Fraudulent Bank. I have $1600 of rewards and they refuse to redeem them. After calling multiple times they closed my account with an excuse of "after an internal review we closed your account". No actual reason was given. If I could I would leave zero stars!

I have been banking with US Bank for many years and I have always received top advice and service from all the people that work for US Bank. In person, over the phone or online US Bank is the Tops. Thanks so much. Ricky ******* Columbia Missouri.