Customer ReviewsforSportsEngine

Where to start.... We have been a client of SE since 2019 giving them over $10K in set-up fees and monthly fees not to include the exorbitant processing fees our athletes and families pay. My club transferred ownership in the last couple of years and we requested the SE make the appropriate updates on the back end which was never done. Over the last 2 months, there have been two instances where payment processing has been frozen and delayed to unlock. We have provided them with all the documents they requested to unlock the processing and release the fund yet they have yet to do so tying up over $5K in client payments and around $20K in accounts receivable. We have coaches and facilities to pay and are now behind on payments because these funds are on hold. We are now on week 3 with zero updates and I can't even get a response from SE. In fact, we had to reach out to them to find out why payouts had been paused in the first place. There has been a lack of transparency and proactiveness and now distrust in SE. I would not recommend anyone touching this company with a 10ft pole. Their customer service is horrible and if you read the other reviews I can say we are in good company. When this is resolved, we will be moving our business away from SE and their platforms. We understand that things come up but when there is a lack of communication and a phone call cannot even be made after 5 years of conducting business to explain what is going on then it is on SE. Stay away from SE.

Sports engine is literally the worse ever. Never had to use it for coaching but until this year. The organization I chose to coach with chose this program idk why. I paid 40 dollars for my background screening. They took payment and then canceled the screening. Never got an notification or email about cancelation. Bow I can't get a refund because the the admin for the organization have to do it I can't even get on contact with anyone on automated voices. I could I wood but zero stars but I know now to stay away from this company

As a site Administrator and client, I have been incredibly disappointed in SportsEngine's handling of our website. As mentioned in a previous review, we were forced to migrate from a legacy host, League Athletics, to the SportsEngine platform. This took place with no notice or any emails or instructions on facilitating the migration and avoiding disruptions. Instead, my website is broken at a critical time before the start of our soccer season. No communication has been available with SportsEngine, and when I tried to call them today, their completely useless phone system told me to 'go online for a resolution.' I am genuinely shocked at this company's ineptitude and lack of human touch regarding their clients. I would give a negative number if I could at this point.

If you register your athlete for an event through Sports Ngine, bear in mind that the Reg Saver option for "travel insurance" is a scam. The only way you'll get your money back if your athlete has to cancel is through death of a sibling or parent, hospitalization, relocation to a different state or country, and/or military service. The Reg Saver app will not make any of this clear to you before you pay. Moreover, Sports *****'s claim process will lead you to believe that you're insured if something unexpected arises: your boss will not give you the time off, your athlete has to attend summer school, your athlete quits the sport, your athlete has a mental illness, your athlete is given a better opportunity on the same day, etc. This is absolutely not the case. They work through ************** and ***** policy does not support any of these common reasons for cancellation. Since almost all sports camps charge in full up front, you will lose your money if something goes wrong whether or not you have the Reg Saver, so make sure that you do not pay for the Reg Saver. If you speak with management from *** or Sports Ngine, they will say that they can't get access to the claim you filed, or they will pretend that they read the file and found it to be unacceptable. I know for a fact that the *** manager did not bother to read my claim before rejecting it. The Sports ***** executive said that he had no access to my claim. Sports ***** seems to have no control over ***** decisions and *** has no accountability to anyone. Therefore, all athletes and parents of athletes should be well aware of this before signing up for a camp or event through Sports Ngine. Also, do not sign up if the camp or event director states that there is no reimbursement for a cancellation. That, in and of itself, is a red flag. Avoid those events.

I would consider myself to be a tech savvy guy, but working within this app/program isn't easy. Also in my day to day work life, I work with customer service folks and I can tell you that the way things are handled here would not fly in my world. It's impossible to get someone on the phone. My issue could be easily resolved if I could only get to an actual support person. The reps within their "support chat" are sales reps and do NOTHING to help you other than tell you they've passed along your issue and that someone with be in touch with you. Waiting more than 48 hours for help is not a good business model.