5 Customer Reviews
Review from Ben O
1 star10/16/2024
Junk. Trash. The company is horrible - the coverage is trash. Just a middleman for Aetna.
Gravie Response
10/17/2024
Hi Ben,
Thank you for your review. We're sorry to hear you describe your experience with Gravie in this way. Creating a health plan and experience that our members can love has always been our goal, so we're never happy to hear when we've missed the mark. I'm going to consult with our member services team to learn more about where things might have gone wrong, and then someone from our team will likely be in touch.
Thank you for being a Gravie member.
Justin Saper
Director of Brand CommunicationsReview from Neil A
1 star06/12/2024
The stopped making payment for my insurance premium. They keep the money in their accounts, doing god knows what with it, and just stopped paying my premiums that they had agreed to pay. Then when you call in to ask what is going on, you have to wait for hours because you aren't the only account they screwed up. This is the slowest and most incompetent company I have ever worked with. I have to wonder if their $1,000,000,000 value comes from sitting on your money longer than they are supposed to and using it for their own profit.Review from Nick G
1 star04/17/2024
Same as what everyone else says. They have made zero effort to accommodate my individual needs as a member, despite taking to several different people and being told to file an appeal that would be approved, which was promptly denied.Gravie Response
10/17/2024
Hi Nick,
We appreciate your feedback. Our goal is always to ensure our members have the highest quality experience with their health plan, and we are sorry to learn that our most recent efforts to resolve this issue were not satisfactory. If you have any other questions about your membership or benefits, or need any further assistance, please don't hesitate to reach out.
Thank you for being a Gravie member.
Sincerely,
The Gravie TeamReview from Kira S
1 star03/28/2024
Scam insurance doesn’t cover actual medical care. Money grabbing scheme.Gravie Response
04/19/2024
Hi ****,Thank you for your patience here. We are sorry to learn you've been experiencing issues with your coverage. Unfortunately, our team was unable to access your member profile based on the name, email and zip code provided in your review to further investigate and understand your specific situation.We are committed to helping resolve any issues you've been experiencing with your health plan. If you would please contact our ********************** Care team at ************, we'd be more than happy to assist you. Alternatively, you can also log in to your member portal at ***********************************************, and send us a secure message there. Finally, a member of our team will be reaching out to you at the email address provided in your review to see how we can more quickly assist you.Thank you for being a Gravie member.GravieReview from Emery T
1 star03/01/2024
This is a scam insurance company. They will not pay for services they say are included in your plan. When you call Them, they will admit the procedures are 100% covered by your plan and when you get a bill they will say the billing company billed them incorrectly and have to change the coding , except the facilities can’t change their coding, this will go on for many months and eventually you will get sent to collections. We had blood work for a physical not covered, a Covid test not covered, and a nasal endoscopy, all performed in dr office and should be covered 100% by the plan. This has happened to a number of people within the Trivista company. I will be contacting the attorney general to see what my options are against Gravie.Gravie Response
03/22/2024
Hi *****,We sincerely appreciate your feedback. Our Gravie Care team has confirmed that they have been in touch with both you and your provider, and we're happy to learn that the billing issues you were experiencing previously have been resolved. Please don't hesitate to contact Gravie Care directly at ************** if you encounter any further issues moving forward. Our team is always just a call away and here to support you however we can. Thank you for being a Gravie member.The Gravie Team
Customer Review Rating
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