Customer ReviewsforK&G Investments

Deceptive advertising. We received a post card with a fair offer with a 20 thousand dollar range on a rental house we own. When the company called us back they asked about the property and after a long discussion which included my sharing information related to of a grant opportunity I was informed of, the staff member informed me of the offer, which was 30 to 50+ thousand dollars less than the offer in the mail. The staffer said that she had been having to tell others that the offer in the mail was an error and the fault of their marketing department. However, the employee had already told me that they were a small company of six employees. This did not ring true to me, nor did the fact that they would make an offer on the phone without visiting the property.

When our team spoke to this individual we had a long discussion with them about the property, so we knew what would be involved in rehabbing the property to the quality that we expect when we rehab houses and resell them. After gaining that understanding no offer was presented to this individual. We dont make offers over the phone. What we did do was tell this individual that our offer would likely be in a lower price range than we had thought it would be originally, based on the information we gathered about the property. Since this was not acceptable to them, we mentioned another option that would have given them that higher price that they noted, but they rejected that option also. We know were not the best option for everyone who receives our postcards, so we try to provide them other options and resources in an attempt to best serve their needs.Most people appreciate us being honest with them on the phone, rather than wasting their time with an appointment, when we know our number is likely going to be lower than we originally thought it would be, because the fix up of the property would cost more than we originally guessed might be required. At that point some people choose to not have us out because that ballpark number isnt in the range of what they could accept. Thats a perfectly reasonable response, and for those people we have saved their time, and ours, instead of having an at the property appointment.We do actually have a small company of six employees. Anyone can look at our website and see our company photo and see our whole team. The marketing team that was mentioned is our data list provider who provides the list of properties that gets mailed to. We dont check every property on that list prior to mailing it out to see if we agree with all of the data on that spreadsheet. Unfortunately, sometimes their numbers that they calculate are different than we think they should be.Were sorry that this individual feels that anything that we have done was deceptive.We do however stand by our practice of gathering information and alerting customers to our rough numbers on the phone, and will continue to engage in that practice because we feel it serves our customers better than forcing someone to take time off of work to accommodate an appointment just for us to tell them that our number is lower than we originally thought. Especially if we already knew of that likely price difference based on the conversation that we had with the seller on the phone.