Customer ReviewsforAAA Minneapolis

Paid for a full year membership and now they are saying my membership expires after 10 months. Tried to talk to an agent about it and they were very rude and would just end the chat without finishing the conversation. I tried numerous times to request a new card over the months and Ive never received one. My membership has said pending since I signed up, so Im not even sure I would receive roadside assistance even if I tried. This has been a horrible experience with AAA and I will not be renewing my membership for another year. Dont expect any help from their customer service representatives. They will just ignore your messages and end the chat. 0/10

I do not feel that I should be discriminated for an ex-boyfriend who use my account without my permission to make three transactions to get gas in one day. I tried to renew my service and was informed of this information and denied permanently for someone elses claims. I was advised we had 4 claims each in 1 year Not 4 claims total for 1year period of time. I was not advised of this when I signed up for the service. I also was advised if you use the four services that you are allowed in one year you will be cancelled and never be able to use their service again. I was told 4 each .I feel that you and everyone else should know what very poor service they provide and do not advise you of these repercussions or false mis representations . I feel these matters should be advised to ************** before deciding to do the business with these companies. I feel very misinformed and discriminated of Aaas very poor business practices. Especially when I was unaware this even happened. I even advised them he no longer lived here, and I know longer spoke with him and they still do not care. What would be fair is to discontinue service with the person who did too many claims and not cancel someone for four Claims when it was supposed to be 8 claims 4 each every year? I should also be given the choice who I want to do business & given the true facts of how they do business before I make my business choice. In my area I only have 1 other provider that I am aware of that provides this service. ****************** 1-12-24

I have had AAA roadside assistance for 30+ years and Have been incredibly disappointed by the poor service I have received . On a Sunday late afternoon I had a flat tire as I was exiting 35w South at 90th street. I called AAA and was told that being I was considered high priority for being on the freeway. Someone would call me within 45 minutes. I called 45 minutes later and was told that my ETA was 5:56 which was an hour away. I called at 5:54 and was told that they hadn't talked with a truck and they could not give me an ETA. I explained that I was told this was high priority and was told "oh".. Did I mention that it was 95 degrees,I waited until 6:30, 2 1/2 hours after my initial call. Walked to a house near me and asked if I could leave my van in front of his home overnight. I called a friend, who came and got me and took me home.