ComplaintsforEast Bank Communities
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a lease with one of the ********* Communities properties, 412 Lofts, starting on September 1st, 2021. However, I started living in unit 312-B on May 1st, 2021, under the impression that I was taking over my friend's lease. I had keys and paid rent every month for that period. When they started preparing the rooms for the new lease that would have started on September 1st, 2021, they were surprised that I was already living there since May. I asked them why I had keys and everything if they didn't know, and it turned out to be a management issue. They threatened to kick me out and put all my stuff outside, but I pleaded with them to let me stay as my lease would start in September anyway. The entire time I lived at 412 was a nightmare as management was not keeping their end of the lease agreement. In August of 2021, my roommate and I didn't have air conditioning for a while, and it continued into September. Every time we put in a work order, they marked it as completed even when it wasn't. Other issues started in May when I tried to pay my rent, and the system rejected it. I went to the leasing office and paid in person, but in May, I couldn't get a hold of anyone in the leasing office. I communicated that this was a problem, but never received a response. I had multiple emails sent to the leasing office, but still no response. Whenever I went to the office during work hours to try and pay my rent, no one was ever there, or I was directed to get in touch with the property manager, who was never available. Despite these issues, they continued to add late fees to my account. Now I have received a letter from bill collectors trying to collect the money, and I don't know what to do. This is an issue I had attempted to settle so many times before i moved out of there and now they are bringing it back.Initial Complaint
12/27/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
09/01/21- current date, I pay $1,080 every month to live in this building and the building is filled with living and dead mice, month long broken elevators, no garage door openers for parking garage, and trash filled stairwell with pipe leakage. This is not the quality that was promised in the lease for 2021-2022.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.