Customer ReviewsforWindow Concepts of Minnesota, Inc.

Installation crew did a horrible job big fat lumpy caulking j trim corners not matching up, killed all my plants by my house .my old windows were bad yes, but my house is in good shape, now my siding is messed up, they cut it to short and just slid it over tires the window and made it short on the side of house then claimed they didn’t cut it there. When I called they had the nerve to send the same crew out to fix it, I’m alone and had to point out all this crappy workmanship that they did, very uncomfortable to say the least .Had a higher authority person come out and of course he said that the workmanship was very sloppy and said he would order some siding to fix and fix the rest of the problems, it took weeks for him to get back to me I had to call several times first, He came back and did what he could but one of his helpers noticed several of the locking mechanism were not functioning correctly now I’m waiting for them to come in… I was able to do this project because of a grant program in my area I feel discriminated against due to that, even though the project was not completed I felt threatened to give them the check, I was told if I did not pay at this point I was withholding moneys for service rendered. So I did now I feel like I’ve been ghosted. I probably will not get new plants even though it’s like $250 to replace them myself and will see if I get new locks.. Thanks Brenda ***

I am sorry you had a bad experience. We did return and fix the items, and you signed off on the service sheet. Our project manager did reply to you on 10/10/24 but received no reply. He will reach out again today to obtain a service date to repair the locks they found when we returned to complete your initial service. Since your plants were directly in front of the windows they installed, damage did occur because the safety of our crews has to be considered.

They were prompt, gave full explanations off work to be done. They matched costs expectations, (no surprise charges). Full cleanup after work was done.

I appreciate your detailed review of your sales and installation experiences. I will pass along your kind words to both teams.

Very happy with the work that we got. Easy installation, quality product.

Thank you sharing your thoughts on your new product and installation.

Great experience! Fair price, professional and timely installation! Will definitely use them in the future.

I appreciate your feedback on our pricing and your install.  We look forward to your next project.

It was raining the day windows were installed and they were still installed perfectly! We love them!!

I appreciate you letting us know what you think of your new windows and the install team.  Thank you for your business.

This is our 3rd installment of windows with window concepts. We are thrilled with our new windows. It really lowered our energy bills and almost eliminated all outdoor noise. We have a few windows left and will finish with Window Concepts

I appreciate your return business and shared experience. We look forward to your next project.

My project was replacing French doors on my walkout patio with a Sliding door, and my experience was wonderful. In May I liked the competent salesman from Window Concepts MN much better than the "other guys" I got bids from, and his price was lower too. When my sliding door was installed a week ago in late August, my installation team was also very competent and good with communication. I especially appreciated the personal tutoring on how screen lock, door handle lock, and toe lock all operate! Absolutely will recommend Window Concepts MN to everyone.

Thank you for your business and kind words on your sales and installation experience.  Feel free to contact us for any future needs.

Excellent company to work with from start to finish. The sales person was great and the installers were as well. Everyone was very professional and very courteous. Love the windows!!!!! Beautiful! Will be using Window Concepts again in the future ??

Thank you for your kind words and I will relay them to your sales and install teams.  We look forward to working with you again.

Our project included six windows and two doors. During the estimate, they answered all of the questions and told us exactly what to expect, in a professional, friendly manner we were kept informed during the process, and when the installers came, they were so fast clean and courteous enough to take off their shoes every time they entered our home! Definitely would recommend and use for future projects

I appreciate your detailed review and recommendation.  Your feedback is important, and I hope you consider us for your next project.

Everyone that came to my house was courteous and professional. The work done on my bathroom was excellent! Every detail was clean and neat. We have had previous work on our windows and doors with Window Concepts and we will keep coming back to them for future projects!

Thank you for being a repeat customer and for taking the time to share your bathroom experience. I will pass along your compliments to your install team.