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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from Walser Mazda in 2023. They did not disclose the car had been in a car accident. We contacted them shortly after purchasing the vehicle when we started noticing some issues with the car that showed it obviously had been in one. We brought it in once to fix a panel where rags had been placed. We talked to them multiple times about a window issue (window will roll down but not roll up easily). We were instructed to bring the car to them since this had been an issue since purchase. We were not told of a timeline at which point we would not be able to have this covered anymore. We finally brought it in (I am in school and anesthesia clinicals which requires very long hours in the OR outside the twin cities each week so my schedule has been challenging to get to Mazda). These past two weeks I finally got on getting the window taken care - I called them, determined it would take two days and to bring it to Mazda, NOT **** to ensure it was covered 100%. I brought it in on May 4th at 8:30am. They did not look at it until Monday morning. Between my husband and I, we have made multiple phones to try and get the car fixed and to pick it up. It still is not fixed. They did not order the parts, even after my husband physically went to the store to request they move forward with the repair. Originally, we were told it would be covered 100%. Then we were told we would be charged $270 for the repair. Now we are being told it will be over $500 to repair and that it may be done by early next week. This is not the experience we signed up for.
Business response
05/13/2024
Walser apologizes to ************ for the issues she has encountered with this vehicle. The parts arrived to Walser recently and the repair has been completed at no cost to the customer.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.