ComplaintsforMusic Go Round, Woodbury
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sold me a bassoon that does not play correctly with a mismatched piece that is 20 years older then the rest of the instrument that was not disclosed and the only joint that did not picture of the serial number. Will only allow a return if I pay shipping. Very poor and condescending customer service by *******. I would not advise buying high end woodwind instruments from this company! Or if you do buy through their reverb store which customer service is great. Happy to share email correspondence as well. This was the companies fault and admitted it via email and should have simply sent a return label. No I either have to fight with credit card dispute or pay for return shipping at my cost for their mistake. Very bad business practices. I tried to get ******* to have the owner contact me with no response.Please see https://goo.gl/maps/ZvtasVMbGLusupcUA for picturesBusiness response
09/26/2022
We are small business and are not afforded the volume discounts in shipping and handling large used instrument retailers benefit from.
In accordance with our policy, when a return is requested due to dissatisfaction in preference or expectation, we require the customer to pay for return shipping and refund only the cost of the original item sans a 10% restocking fee.
In this case we gave the customer a FULL refund, did not charge the restocking per our return policy.
We asked the customer to pay for the return shipping which he agreed to pay. He then went on to state he would post on every music forum, ******* yelp, ******** etc his experience with with our store and our policies.
Customer response
09/29/2022
I am rejecting this response because:
Music Go Round is not a small company. The bassoons was not functionally and pieced together and marketed as a complete bassoon. I was forced to pay for return shipping or be stuck with it. This was THEIR mistake and I should not have got penalized because of it. Any reputable store would have made it right. They did not. ******* stopped responding to emails and I never received a phone call from the owner as promised by **** at the headquarters. Whole process was very upsetting. Not so much about the shipping cost but rather how they treat/take advantage of their customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.