ComplaintsforBEK Moving Co

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired H3135**353337**353033Hmpany to help us move. ***************** us we would have a crew of 8 and there was only 6 who showed up. These 6 started using marijuana shortly after arriving. They dripped and broke our lathe, a 3in piece of wood from our custom bed, they lost 1 of 8 specialty screws to hold our bed together and damaged our Tempur-Pedic beyond repair. We told ****** about the damage and marijuana use and he response was his crew doesn&#**;t do marijuana. He did agree to take the broken lathe for repairs but months passed but mailed it back to me still broken but now missing a piece. We are facing $4200 to replace the lathe at lease $3000 to replace our Tempur-pedic. The repais for our broken custom headboard are to be determined.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sent a paper out for me to fill out to inform them what I had. They continued to send this document. I paid them $2000.00. They did not move the clothing racks, they did not move 75 or 80 boxes stating that the boxes could not fit in the truck. I have to pay someone else to move the boxes. I requested to speak to the owner, I talked to the Eric Perez and he stated that he was the owner.  Eric lied about being the owner and he is not   I would like some of my money back due to them not doing every thing they said they were going to do they did not do. I would like a refund in the amount of the $200.00 deposit that I paid them.

  Business response

  06/03/2023

  **** signed her invoice showing that she had read our pre-move letter and agreed to the terms of the move prior to our professionals beginning the job. She then signed again stating that we had performed a walk through and removed all the items we could move out of her old residence. signing then a third time saying that she agreed to pay in full and that the move had been done to satisfaction. 

  **** was not prepared to move as stated in the pre-move letter. Upon arriving to her load **** had 80 boxes with open tops. Wardrobe containers that had been filled with clothing as well as other items. 

  **** was still packing items on the day of the move. The are all things that we ask the customer to have prepared and ready to go to avoid any issues or the move could take a little longer than expected. **** was quoted for a 4 man move to take 7 hours. If she was prepared and the elevators to the 3rd floor and 8th floor apartments, we moved her from and too are working. Upon arriving to the unload, the elevator was no fully functional therefore also lengthening the move. Overall, the move only took 8.25 hours or 1.25 longer than quoted. Given her unpreparedness and the issues with the elevator **** was aware that the move would take a little longer. 

  We did our best to assist **** and complete a full move. We filled 1-26 ft box truck as agreed and gave her 4 of our professionally trained staff for an entire day to work with. Moving is an industry where it is best if customers assist in packing, moving smaller items, and communicating clearly their needs as much as it is on our company to provide a professional service. 

  **** although stating she understood and signed off on understanding did not complete her portion of the agreement.

   

   

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