ComplaintsforFast Lane Mobile Wash & Detail
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased two dog car seats, one of them arrived damaged. Wanted to return both of them, Lane's told me that I had to pay for shipping. When THEY sent ME the damaged product. Spoke with rudest manager there ever was and no idea how this company is still afloat with her being there. She told me they would offer me a refund for shipping. Never did.Business response
11/29/2021
Regarding the dispute opened by ******* ********* -Ms. ********* called stating that the two pet beds she had received were damaged. We asked that she take a picture of the beds. The pictures were submitted to the manufacturer who stated that the beds were not damaged. She proceeded to mail the beds back at her expense. When the beds were received by the manufacturer the two pet beds were evaluated and the manufacturer stated that they were unable to give credit for the peds because they were used and covered in pet hair. The manufacturer sent pictures of the beds which can be provided. We went ahead and credited her the price of the two beds. Shipping was not credited and will not be credited.
Our Return Policy = "You may return most new, unopened items within 30 days of delivery for a full refund. You will be responsible for the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.)."
The two pet beds she received were not incorrect or defective.
We were more than fair in the handling of this situation. Lane's has been in business for 21 years and has no prior complaints. The Manager she is referring to is myself and I am also the owner.
*** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.