ComplaintsforAMC Management LLC

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **************** is run by AMC Management LLC. Board candidates are selected by *** employees. Board members are in charge of many things, including the budget, grounds maintenance, and various residential matters.The first problem lies within elections of board members. The votes are hand delivered by someone employed by the board members because, they dont trust the mail.This leaves many of the residents uncomfortable and concerned with the accuracy of results, questioning the legitimacy of the election entirely.Many concerns of residents are not addressed by the board, or AMC Management LLC.I am sending these comments because the residents of **************** pay condo association fees. The board puts together a budget and can change the fees with a simple vote. Many residents agree that the budget is being poorly managed, contain conflicts of interest, and do not represent the wishes of residents.The close ties between the board, and AMC Management LLC, present a mismanaged budget for paying residents, with dwindling options at fair democracy to change anything.

  

  Business response

  04/17/2024

  In response to the complaint received. The board candidates are NOT selected by *** Employees. The owners are mailed a nomination form and if they intend to run for the board they simply fill it out and return it to *** office so there name will appear on the ballot. Any owner can run for the board. The ballots are sent to the owners, or may request one from the Maintenance staff on the property. They can either mail the ballot as directed in the letter sent to them or they may send with the Maintenance staff that brings them to the office. it is the Owner's choice on how to return the ballot. Keep in mind the maintenance staff works for ***, they do not work for the board. So my point being weather they choose to hand it to the *** maintenance staff or bring it or mail it to the *** office. They are all employed by ***. The election process is done in accordance with the bylaws and Missouri statue. As far as the ******* *** presents the proposed budget to the Board which is elected to make the decision of approving or changing the proposed budget. *** usually presents 3-5 budget options and works with the board to accept the budget that works with the expected cost of maintaining the property for the upcoming year. Unfortunately this past year the cost of Insurance had been a big impact on all Condominiums across the country. we have seen the cost of insurance double and even triple at renewal time. These are cost that we have no control over except to make sure the property is as insurable as possible. i don't see this getting better anytime soon.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pay this company association dues to cover the maintenance for my condo, they continue to use poor management service, that result in more and more repairs being needed. I have been trying for days to get a hold of them, but they will not respond to my phone calls or emails. Homeowners are told that this company will responded to all non emergency maintenance request within 48 hours, which they have failed to do.

  

  Business response

  02/07/2022

  Ms. ******* pays to the association that we manage. This involves in a big insurance claim, she discovered a door was damaged due to the fire department getting into the condo. This issue was missed during the initial inspection. She did bring this to our attention We submitted the information to the insurance adjuster and are trying to get this issue taken care of. Our goal is to get it taken care of. We did attempt to call her 4 times on Friday regarding this. We are trying to work with her, and will contact her as soon as we have an update regarding the door. We appreciate her patience.
  

  Customer response

  02/11/2022

  Complaint: ********
  
  I am rejecting this response because:
  I have a empty wall with no paint or drywall.  It's down to the cardboard.  They haven't said anything about the wall.  They told me they would paint the wall.  They can't just come in and paint.  They need to properly fix the wall before they can paint it.  I would like an update from them when they plan on completing the wall.  I would like to know when they plan on replacing the door.  They are costing us more money by hiring companies that are not completing the work properly.  They didn't answer my whole complaint.  I would like for them to address my entire complaint. 
  
  
  Sincerely,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩