ComplaintsforBest Choice Movers

• Initial Complaint

  09/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 11, 2022 I spoke with Mr. ******** and requested a quote for moving. I told him how many rooms I had and how much furniture and boxes, approximately 25. The whole apartment only totaled 800 sq. feet. Prior to June 19th, I moved all my clothing, linens, all boxes with personal and breakable items such as china, glassware, etc. and 6 totes with miscellaneous items. This reduced the number of items I had. Immediately following the conversation he emailed a bid, “Total Quote” of $720.00 with a 30% deposit, $216.00, which I paid on June 17 leaving a balance of $504.00. The day of the move, June 19th I was presented with a bill for $1044.00 and a demand for immediate payment! I paid all the money I could at that time, $600.00, $96.00 more than I was responsible for. On July 5, I requested a refund and again on August 17. I am due a refund of $96.00 based on the companies contract. See below. Note to All Customers “By approving this estimate, I agree that this is an accurate and complete list of the service requirements and list of items intended for shipping. I understand that if I have a different service requirement or additional items at the time of pick-up, this estimate will be automatically canceled, and a new estimate will be provided on-site and may be increased per Best Choice Movers applicable tariff.” So, at the time of pick-up at my apartment, it was the responsibility of the company to determine if I had additional items which would increase the estimate per the contract. I was not made aware of any increase in cost at the time of pick-up. A new estimate/contract should have been provided ON SITE detailing the increase per their terms of service. The original contact for $720.00 was still in effect. I was not offered a new contract reflecting an increase in the estimate. If I had I would have had a chance to either accept the new bid or refuse your services. I would have refused. I request a $96.00 refund.

  Business response

  09/27/2022

  When I first spoke with her, I informed her that we charge by the hour with a 4-hour minimum and that our rate was $180 per hour.  I also let her know that by what she described I estimated that we would get it done in 4 to 6 hrs.

  When we arrived, we let her know that we felt like she had mor than the average amount of things and that it would take longer than 4 hours for sure. We presented her with a physical contract stating the same conditions as in the emailed quote which she signed and even spoke about options to keep the time at 4-hrs.

  Both apartments were on the 3rd floor.  It took us a total of 7 hrs. to complete.  We moved all of her belongings.

   

  7 hrs. at $180 is $1260 she paid a deposit of $216 which left her bill at $1044.

  Once we were done, we asked for payment she tells us she only has $600 and agrees to pay the remainder of $444 on the 1st of July which is also in the contract.

  Both the customer and our company have a copy of this contract.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/24/2021, this company moved me to your new residence. I paid They threw my boxes and they damaged my items. I reported the issues to them and the person got smart with me and hung up on me. They didn't offer to file a claim. I have glasses and dishes broken. I have gone through all the boxes yet.

  Business response

  12/13/2021

  I gave her a discount already.  I went above and beyond for her.  All of belongings are loose items.  I spent two days with her and she agreed to payment.  She didn't pay at the time of service and the police were called.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩