ComplaintsforJ&M Construction
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
In October 2022, they put a metal roof on my other roof. They never fully finished it. They have yet to put all the trim on it. The work created a leak in the kitchen in November after the first rain. I have contacted the company many times and they say they would be out and still have not done so.Business response
05/15/2023
I informed customer that we would come back if the leak was my fault. The leak was not from the work I had done. The leak was inside the wall, so it was not my fault. The leak was not coming from the roof and it was not.Customer response
05/22/2023
Complaint: ******** put
I am rejecting this response because: I have forwarded two text pictures with the problem showing. was unable to send as attachment.
J&M ***** ***** never came out to see the leak or fix the problem, the last time J & M ***** ***** answered my text was January 18 ,2023. Last week I hired another carpenter to check the roof out and he said that the roof was not put on correctly. J & M ***** ***** failed to finish the rake trim on the front of the house there is a two foot piece missing. J &M did not put a boot vent pipe cover ,J & M did not put seal tape where seams meet and J & M ***** ***** did not put foam tape under the ridge cap .My new carpenter said when he gets up there to work it might cost more if ***** did not install flashing . I am a 77 year old widow who did not know what should of been done, and now it will cost at least twenty thousand to fix the roof.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.