ComplaintsforK & K Supply Co
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a STIHL chainsaw chain on June 29th. Tried to install it on 16 chainsaw, clearly the wrong size chain that was incorrectly put into the box. Returned it to the store when they opened on July 1st. Employee said, theres a spot of oil on it, you used it. I did not use it, I tried to install it on my chainsaw, and its not a 16 inch chain, it does not fit. Well we cant take this back its been used. Again this has never been used in a chainsaw, its the wrong size chain incorrectly labeled in your KandK box. They would not accept return. Frustrating customer service. Clear bait and switch tactic, that the buyer should not be responsible for.Business response
07/18/2024
A refund has been issued for $19.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.