ComplaintsforRad Relics

• Initial Complaint

  06/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 5th, I received, via ebay, a Smith-Corona electronic typewriter from **** ** *******, at RADRELICSMO, for which I was charged $92.75 (including shipping). At the time I received it, Mr. ******* said that I could return it if I wished, and he would pay the shipping. The typewriter was defective -- it would only print the lower half of the characters on the daisy wheel. I wrote Mr. ******* about the problem, and at the same time, all instructions for printing a return label had disappeared from our correspondence, leaving me no way to return the typewriter without incurring additional shipping expense. I wrote another letter to Mr. *******, but at this point I have received no reply, either by phone or by email.

  Business response

  07/10/2023

  This buyer purchased from us (my husband and I) on eBay. Instead of contacting us through eBay messaging, which is the requirement, the buyer somehow found my husband's phone number and left him a voicemail regarding the item, after which my husband messaged the buyer through eBay, and the buyer was instructed to return the item for a refund. The buyer replied once in eBay messaging and stated he would return if he didn't hear back from us, but then never opened a return request with eBay. I can't send a return label and process a return if there is no request to return the item. I have attached screenshots which shows a search in both my open and my closed returns for his user ID and there is nothing. I have also attached screenshots of the only correspondence (one message to him and one reply from him) that we've had through eBay messaging. He has tried calling, and sending letters, but we do not discuss eBay transactions outside of the platform; all communication pertaining to eBay must be sent through eBay messaging so there is a record of contact between buyers and sellers for eBay Support to reference back to if there is an issue. I'm not sure why this buyer was trying to use every means of communication except for the easiest and most logical one, or why he didn't open a return request as required by eBay. Surely, if he can figure out how to file a report online with the BBB, he could figure out the proper process to request a return through eBay. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩