ComplaintsforSwan Lake Memorial Park
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Complaint Details
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Initial Complaint
05/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My Mother is buried at this cemetery, and it is so badly taken care of, not mowed, ponds covered with scum, it is such a sad situation and very disappointed that our whole family is going to be buried here. There are many complaints regarding this cemetery, and we need our families taken care of like it states in the definition of having your loved ones being buried there. They have never responded to any phone calls of complaints that they have received, there are always excuses on why it's not done. We will have no choice but to take this to Fox 4 news and whomever we can get this problem taken care of immediately!! Our families deserve to be in a nice taken care of place for us to be able to visit when we want to!Business response
06/20/2023
We are a private cemetery without any outside funding. We provide FREE spaces to veterans and to first responders. We appreciate people that will understand the challenges we are experiencing. We are also looking for employees and volunteers.
We normally operate with a small staff and some volunteers. This year has been challenging with the weather has not worked with us and not being able to hire employees or recruit volunteers.
Yes we are aware of the conditions at the cemetery. We are working to control Mother Nature. We are sorry that it does look unkempt. We are doing the best that we can with what we have to work with.
Although, We are wanting to hire people to work there, we have not had any applicants. We are open to suggestions. We are working diligently to make improvements.
Thank you for understanding.
Customer response
06/29/2023
We did get a spot for free since I'm a veteran but we also paid for a spot. You can barely find the headstones with all of the grass. The ponds are green with scum every summer. They always say they are short on help. I shouldn't have to uncover several stones to find my wife's headstone. I just want them to take care of the place. They might be short on help but I shouldn't have to go out there and hunt for my loved ones headstone. It looked nice on Memorial Day but terrible on Mother's Day. You never know what you're going to find when you go out there. Our loved ones deserve better care.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.