ComplaintsforAutocenters Herculaneum

• Initial Complaint

  05/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been receiving mailings from this company disguised as a fake checks. It's nothing more then spam. I have been asking this company to remove me from their mailing list for months. They keep sending me this garbage to my house. I want them to stop harassing me with their spam. Enclosed is what they are sending me.

  Business response

  06/04/2024

  Public records and third parties are utilized for marketing purposes, each mailing item and/or digital item used have the option to opt out. This consumers information has been verified internally as "opted out" of future communications.  

  Customer response

  06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from AutoCenters Herculaneum on 3/15/24. The Bill of Sale was a total of $59,270.00. This amount was paid in full on 3/15/24. This total price took into account a $7,800.00 trade-in as well as an extended warranty for $2,991.00.On the following Monday, I received a text message from the salesman asking for a lien release, which I could not locate. I reached out to the bank and was told they would send a copy and to expect within 7-10 business days. Text messages continued from the salesman, as early as 6:56 AM. On 3/27/24, nearly 2 weeks later, I received a voicemail from *********************, the Finance Manager stating there was "some kind of error, and we still owe $2,000.00". When I called to speak with him, I was threatened to not receive my title due to an "underpayment". I asked to speak to the General Manager who told me, I couldn't prove anything because I didn't have a receipt. What I do know, is I have a bill of sale that was paid in full. I called AutoCenters when my lien release arrived on Monday, 4/15. Apparently, they had my title there, which I was never notified of. After the disrespectful communication from them, I asked my husband to drop off the lien and pick up the title. When he returned, there was a check on the back of the stapled title paperwork dated from 4/4/14 for $991.00 which stated VSC refund. Without any notification to me, my warranty was dropped. They took the $2,000.00 they claim I still owed for the vehicle from the cost of my warranty. Bottom line is, since no time was taken on the dealer's part to explain any of this to me, communicate with me, etc. I think it is fair for me to get the full price of the warranty I paid for. Not $991.00 the $2,991.00. I feel that they are trying to cover their mistakes by taking advantage of me. I need the amount I paid for the warranty in order to go find and purchase one.I greatly appreciate your time and any consideration in helping in this matter.

  Business response

  05/06/2024

  The individual did purchase a vehicle as described on 3/15/2024 including the Trade allowance of $7,800.00 and initial warranty of $2,991.00 and payment was made in the amount of $59,270.00. This amount did not however include the initial $2,000.00 Down Payment as listed / itemized and agreed upon at time of sale.
  Attempts have been made to discuss this with the individual, acknowledging she, nor the dealership have a receipt for the $2,000 since it was never paid and/or collected. Having not been submitted the warranty was then void with the difference owed returned to the customer and would still be available to purchase at any time. 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traded in my 2015 GMC Yukon on 02/24/2024 and purchased a 2020 ******* Navigator. My loan on my 2015 GMC Yukon is still outstanding with my creditor. I inquired over 4 separate times via telephone with the dealership and they confirmed multiple time my outstanding loan would be paid off within 20 days. I called on day 20, my loan is still not paid off. I work in loans and it does not take a month to pay a car loan off. The gentleman on the phone was extremely rude and said well it will show paid by the end of the day, I asked what happens if it isn't? He laughed and said you'll have to call back. Today is day 23 my loan is still outstanding. I have left several voicemails and no one will call me back. I have received no information regarding the loan on my new vehicle, I called the company my loan is allegedly through and they have no record of me or my partner. My ************************************************************************************** the mail either, which means I will have a penalty to pay through no fault of my own. I have been promised phone calls returned, my loan paid off, my title in the mail, all of which has not happened.

• Initial Complaint

  02/04/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  On 1/24/24 I bought a 2016 ****** Juke from AutoCenters in Herculaneum. I have many complaints about my transaction but the only one I would like addressed is the *** cost of the vehicle I purchased. It was agreed that the *** price of the car would be $13058. I verified with the salesman that additional administration fees of $565 and taxes and license of $5 was included in the $13058 price. It ended up those additional fees were included in the purchase of the car totalling a cost to me of $13,628. When I asked about those fees during a conversation about other issues, I was ignored. Also, the paperwork for the *** shows an incorrect price for the car so I will pay more taxes when I go to register and get plates for the car. I had a terrible experience at the dealership. I was pressured and bullied by the finance team. I would like the $570 additional fees returned to me and corrected paperwork for the ***.

  Customer response

  02/16/2024

  I have tried multiple times to send jpeg documents that support this complaint but can't seem to get them to download properly.  I have the original deal with the *** price of $13,058 in their handwriting and a copy of the form going to the *** in the amount of $13979 and the sales contract  showing the amount of $13,979 which shows they added additional fees to the *** price.    I am not a computer person so can these documents be mailed to the BBB and will they get attached to the complaint if I include the complaint number?  
  
   
  
  Thank you,
  
   
  
  ***************************
  
   
  

  Customer response

  02/23/2024

  ---------- Forwarded message ---------From: *************************;<*************************>Date: Sat, 27 Jan 2024 at 14:31Subject: 2016 ****** JukeTo: <************************>
  ****,
  
  I talked to you earlier this week about my financial paperwork regarding the purchase of the 2016 ****** Juke.  The whole thing was confusing to me and I didn't understand the figures.  You said you would take care of it.
  
  I received a call from ****** the morning after I spoke to you and I want you to be aware of what transpired.
  
  Before I go into the details I want you to know I felt extremely pressured and bullied by my dealings with ******, especially on the 26th.  He had someone named ****, I believe that's his name, who also came into the office.
  
  Initially, we went around and around about the whole deal with the ****** Juke and the $4000 credit I was to receive.  As you may remember, I did not take the $4000 credit, I only received $1527 and the remainder of that credit was to purchase the warranty on the Juke which was $2473.
  
  The initial paperwork on the Juke had a purchase price of $13979.  I have no idea where that came from because I had agreed to $13058 *** price.  It's in writing on a piece of paper which is in the file.  Also, the cost of the extended warranty was on the paperwork and the administration fees and the license fee.  
  
  I could not get your two financial wizards to understand that I already paid for the extended warranty by not receiving the full refund of $4000.  I received a refund of only $1527.  The cost of the warranty was added in AGAIN to the price of the car on the initial paperwork.  I understand they had to show it somewhere on the paperwork but it should have been deducted from the *** price of the car so that I received the portion that was taken out of the $4000 credit and then shown in the service contract section as something I owed so the amounts would cancel each other out.  Now when you are a 63 y/o woman being pressured and bullied by two men, you can't think clearly.  They kept pressuring me that they were both correct.  When I tried to explain they sort of got angry at me.  That was the first issue.  I cried and told them I was so sorry I ever bought a car here and told them to just take the cost of the warranty off the paperwork and refund it back to my credit card so I got my full $4000 credit.   You understand, they were getting the money from the refund and then charging me for it again on the paperwork.  I was being double charged.  
  
  Now comes the price of the car.  ******'s paperwork showed $13979.  Where did that come from I have no idea.  I agreed to $13058 which was still too much money.  The original cost of the car listed online was only $10998.  I did not have a trade so add the $1000 car trade allowance and I did not finance so add the $500 allowance.  That still only comes to $12498.  Where did the $13058 come from? That's another financial cost  to me in the amount of $560.  Regardless, I agreed to the $13058 out the door which means just that, $13058 and I get the keys.  I did get ****** to change the amount of the car from the  $13979 on his paperwork to the $13058 *** price.  (He refunded that difference onto my credit card along with the refund of the extended warranty, $2473 and $921.)   Of note, I did not get corrected paperwork for getting my plates.  My paperwork for plates is for the amount of $13979 so I will be taxed more when the time comes for plates.  
  
  I then noticed he added the administration fees and the license fee back in.  What does out the door price mean to you and most people?  No additional fees.  Just $13058 and you give me the keys.  The *** price includes those fees on ******'s new paperwork.  I had even asked ****** about that prior to all the confusing paperwork.  So another $570 loss to me financially.
  
  In addition to all this confusion, there was the issue of the car I returned.  I returned the ***** Trax which I paid a full price of $18,549.  To return the car I had to pay the $570 administration fees, the $995 complimentary warranty and the $300 remarketing fee.  That was a financial loss to me of $1865.  I think that is outrageous!  I suspect you will at least get the $995 complimentary warranty fee back as there is no warranty because I did not keep the car.
  
  About the ***** Trax, I did not check under the engine the day I bought it because it was one of the below freezing days.  I did test drive it and told ********************* that it had a burning smell.  He said he checked with maintenance and it was all ok and nothing was wrong.  When I got home I checked under the hood the next day and found the engine coolant only about 1/3 of the way full.  I also looked the car over and found when you open the driver's door there was peeling paint, quite a bit, on the edge where the hinges are.  And there was still the burning smell, even after I added the correct amount of coolant based on the owners manual.  So I returned the car and even with those defects I was still charged with the above fees.  
  
  Of note, same problem with the Juke.  I don't know how much coolant was in that car, hardly none that you could see. I went to ********* and had them check the color of the fluid and then add the appropriate color to the correct level.
  
  Your people are selling cars without checking vital fluid levels that can quickly ruin an engine.  
  
  So to recap, I lost  $1865 on the Trax deal with paying the fees to return it, I lost $560 on the Juke by agreeing to the $13058 instead of a cost of $12498 and then another $570 on the out the door deal that didn't happen in the end.  That is a total loss to me in the amount of $2995.   
  
  All the confusion and pressure and bullying cost me dearly not to mention the intimidation from two men trying to convince me they both know finances and they were correct.  
  
  I asked for you when I went back in to see ******, I was told twice you were with customers and that you had agreed to all the figures they presented on the original $13979 car paperwork.  
  
  I plan on filing a complaint with the ************************* in ******** and the ***************** of ****** Abuse.  You are receiving this email as my last attempt to reach out to someone about this unacceptable way of doing business and with a senior citizen.  It is not acceptable to confuse, pressure and intimidate anyone.
  
  The proper paper trail and best financial way to have dealt with this whole mess would have been to start over and keep all the figures completely separate.  Each refund and each deal should have been completed fully and separately on each car.  In all the confusion it was easy to pressure and intimidate me.
  
  ****** was extremely kind and helpful to me.  He did his best and he did verify that the fees on the *** deal were included in the $13058 deal.  I don't fault him.  
  
  This whole experience was neither easy nor friendly.  It was quite awful.  I was humiliated by the whole experience.  
  
  Please feel free to call me about this issue,  I will wait a week to see if you have any desire to address this any further and before I file my complaints.    
  I will also try to email you the pics of the two cars lack of coolant so you will have proof.
  
  Respectfully,
  
  ***************************
  ************
  
  Please do NOT ask me to come in and sit with ****** or **** again.  I will not go through this again.  
  
  Attendee panel closed
  
  
  
  

  Business response

  02/27/2024

  All final prices, products and fees are presented clearly to each customer while finalizing any purchase and by way of several documents such as Bill of Sales, Retail Installment Contracts and State Title Applications. 

  Customer response

  02/28/2024

  Complaint: 21244417
  
  I am rejecting this response because: I sent additional information showing the hand written *** deal written by ********************* and agreed upon by ****** regarding the price of the car.  I was told by ****** that the *** price INCLUDED the additional administration fees because I specifically asked.   When I went in to sign paperwork I was intimidated and bullied by ****** first over the additional cost of the warranty for the car.  I then asked for the manager and was told he was busy so I asked for someone else to come into the room.  Some other guy came in and the two of them started trying to convince me they were not trying to get double the money from me for the warranty.  After several attempts to resolve this issue I AGAIN asked for the manager.  The finance guys said the manager was still busy and they never even left the room or called him-just said he was still busy. 

  I finally just gave up and told them to give me my full refund of $4000, that amount is also on the *** price of the car paperwork, and I would get my own warranty.   I  ended up very upset, frustrated  and in tears.  I told them I just wanted out of there and give me the paperwork.  ****** said to sign here on this small device and it signs all the paperwork.  Then they print your paperwork.  I didn't look at the paperwork until later.  I wanted away from them and out of that place.  If I had a ride at the time I would have told them to take their car and deals and, well, you know where they could put them.  I sent a letter to the manager in regards to what happened and about  ALL the issues I had and  stated  I would  NOT talk with their finance people again in the event the manager wanted to reach out in regards to the issues I had.  No one called or emailed or texted.  They just didn't care.  

  Because of all the intimidation and being bullied over the car warranty cost and issues with the $4000 refund, I did not look at the paperwork and did not realise until later they had not kept the *** price they had agreed upon.  They added in the additional fees and DID NOT MENTION this when I was told to sign here on their little device.  

  Thank you for your time and assistance. 

  
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted AutoCenters via their web page with interest on a SUV they had in stock and their salesman ***** contacted me. Ask me what I was looking for and I explained to him Id like a SUV with 3rd row and a sunroof. After going over the details with him he sent me several options one of them a 2017 ****** Highlander. I let him know I was interested and would like to purchase it. I had a pre approval through ************ He pressured me into letting him do the financing and at that point I should have walked away but I didnt. I explained to him on the 3rd of January we would be up at 5:30pm to purchase the suv. My husband and I got there and then had to wait until after 7 to sign papers while feeling rushed the whole time. When I got home and was finally able to go over all the paper work I realized what all was added on and started right away the next morning trying to contact them to have the extras removed before the loan was fully financed. It took me over a week and then by luck another financial officer named **** called me back and supposedly resolved and was having the warranties canceled. But as of now Ally still shows is owing for them through our loan. I have yet to speak to ******. ***** never fully showed us the car fax report and stated several times that the person has several tire claims filed but nothing major I was then told that they needed to replace the bumper on the car and it would be a quick fix. Was never once told that it would be 3 to 5 days until they called and told me they were ready for my car. It was then I found out and ***** was upset that I requested a rental and went on to tell me he was going to be out because of the rental and him fixing the leather seat. I dropped my car off in the 15th and I am still without the car. At one point no one at the dealership even knew where the car was. I was told Monday I could pick up the car to drive and hour for it to not be fixed completely and having a horrible smell to it. So I left in a rental again. And no one will still return me call or email

  Customer response

  02/05/2024

  Received via livechat:  Message: I filed a complaint against this company and I wanted to updated that they have since been working with me and correcting most of the issues. I just wanted to update if I could. Thank you

  Customer response

  02/08/2024

   I filed a complaint against this company and I wanted to updated that they have since been working with me and correcting most of the issues. I just wanted to update if I could. Thank you.

  (Received via livechat.)

  Customer response

  02/21/2024

  I purchased a 2017 ****** Highlander on Jan 3rd of this year. My husband and I got there at 5:30, I explained to the salesman that my husband worked midnights and we would need to be ready to have the deal completed in a decent time span, which did not happen, we were ready just leave when they finally took us back to sign with ******. We had already completed the preapproval and looked at the car. The salesman, ***** then showed us what I thought was a Carfax, turns out it was an Experian report which I'm not familiar with but I did see at the top where it said "collision " but was not able to see anything further at that point I asked ***** had the car been in an accident. He stated it had not been but the previous owner had reported "tire and rim" damage to the insurance and anytime that is reported they have to list that. I believed him and we signed the paper. We go back outside to look at the car and he explains to me that he was checking into a loose bracket in the bumper and they discovered something was broke so they were going to replace the whole bumper. I again at that point asked again if they car had been in an accident and he again said no just the tire and rim damage. That should have been a red flag but I was trusting. He asked if it would be a problem to drop the car off as it was a "quick and easy" fix and I said yes that would be fine. We signed and left. They called me on the 8th of January to have me bring the car up but I work 8-5 so I was not able to. I asked if I could drop it off over the weekend and then pick it up monday after it was done, I was told at that point the car would be needed 3 to 5 days for the repairs. I reached out to *********** about a rental and he seemed upset with me about it but finally arranged it and I dropped the car off on January 15th. I called the next week, not sure if the exact day but I think it was Wednesday to check on and at that point no one could even tell me where the car was. Finally on the Jan 30th I was told the car was done, I left work early and drove the 45 min there to find out the leather seat was not fixed and the car smelled horrible. So I left the car again, thankfully I had the text message showing where ***** agreed to fix the seat(which was just sewn together to repair it) at this point I asked for copies of the papers we signed and it clearly shows where it was in an actual accident not just "tire and rim damage" that was reported to insurance. At this point I'm just not even sure what to because we did sign it and I know we should have read it throughly but yet at the same time I asked and was bold faced lied to. I got the call on February 8th that it was complete and come pick it up. I got up there to pick the car ip it was clean and looked ok, it i could tell there was still gaps in the bumper but I was just over it. On Saturday the 10th, I drove 45 min to my son's house and on the way back the car lost all power, made horrible knocking sounds and the check engine light came on. I immediately sent a text to the salesman and he told me he would call me Monday. I thankfully made it home. Monday he called and arranged for someone to pick up the car and brought me another rental. the service department called me on Tuesday and told me it had multiple misfires and was not in a particular cylinder so they are changing the spark plugs and hope that fixes it. And they still have the car, they are driving it 30 miles a day to "test it". At this point I have had a car that I'm paying $26k plus still waiting for the warranties that were canceled to be reimbursed, that has been for in my actual possession a total of 14 days, I'm making my first payment of $645 and I'm thinking I'm stuck with a vehicle that I feel like I was lied to about and the fact that the bumper isn't even completely attached and has motor issues at ****** miles. I have asked numerous times to speak to a manager and keep getting the run around. At this point I still do not have the car in my possession, they want to drive it another 30 miles to make sure it's "fixed." I just don't understand how any reputable dealership would be ok with selling a vehicle that's already has this many problems all within this time span and the purchaser hasn't even been able to have the car in her possession for any real period of time. I am probably going to be out a lot of money, because as *********** said "I bet you wished you hadn't canceled the extended warranty now."

  Business response

  02/29/2024

  We are currently in contact and working with the customer in order to have the vehicle returned to our inventory and assist with find them another vehicle. 

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It may have taken some time, but  I am thankful that the dealership and *********** for stepping up and making this right.  Thank you for the help. 
  
  **********************************************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2022 I went to auto centers Herculean, mo location to purchase a vehicle, vehicle financed, they refused to fix what was wrong with the car, and the title was no a clear clean title. I have emails from when I was contacting them about the title. They provided no inspection nor emissions on the vehicle.

  Business response

  10/02/2023

  All title paperwork including inspections were provided for the customer including late fees as agreed. The vehicle came with a 30 Day Limited and Life Time Powertrain warranty at no charge however as with any warranty, some items may not be covered. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On April 1st 2023, my wife and I purchased a 2019 Cadillac ATS from AutoCenter of Herculaneum. One of the tires was damaged so I asked for a new set of tires. They declined but agreed to pay 2 and I could pay for the other 2. We also agreed to have it done in Bonne Terre since I live close to there, and he said “it should only be a week or so.” They failed to provide a current ID/OD as promised, which I didn’t realize until the lady at the DMV told me I would have to go get a current one. I contacted the salesman several times about the tires and he said “I’ll call my guy and see when we can get them.” I finally sent an email requesting the manager call me. Once again the salesman calls me on June 30th. I again requested they pay for an entire set due to it being almost 3 months after buying the car. Again they declined but did manage to get an appointment set up to get the tires, I believe it was July 7th. I called on my way home to verify the appointment and the correct tires. The car has run flat tires on it (due to the fact the car does not have a jack or a place for a spare tire). They tried to put some cheap regular tires on it. They guy on the phone said I had to contact the dealership in Herculaneum. I immediately called and asked for the manager and got his voicemail. I left a voicemail to call me and he didn’t so I sent an email again and no response. I found his personal cell phone number online and called it and left a voicemail and I still haven’t gotten a response.

  Business response

  09/14/2023

  All vehicles are inspected to ensure operational and safety standards are met as has been so with the vehicle in question. Attempts were made to perform the additional work in a timely manner as agreed upon at the time of purchase. 

  Customer response

  09/25/2023

  Have they provided proof to these “attempts to make repairs in a timely manner”? As I stated before they did make one attempt over  3 MONTHS after I purchased the vehicle. The tires they tried to put on were not the correct ones for the car. I can’t have regular tires on it when it has no place for a jack or a spare hence the reason it has fun flats on it.

  Customer response

  10/13/2023

  These are some screenshots from my phone. You can see on 6/30/23 was the one and only attempt to get tires put on and it was scheduled for 7/7/23. You can see the calls on 7/7/23 which I called to verify they were putting them on and they were the correct tires, which they were not the correct tires. They informed me to contact the dealership which I did and left a voicemail for Scott Pohlman the manager. I contacted him again on 8/25/23 at two different numbers one is his cell phone, no response. They have not responded to me at all since 7/7/23. I don’t believe 3 months and 6 days is a “timely manner” as stated by their response. They won’t respond to my calls or voicemails so what am I supposed to do?

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2017 Camaro from them on May 30, 2023 that I found online. I drove from the IN/** line to MO to get the vehicle because they advertise free lifetime warranty. Trying to figure out why I was charged $3.927 for a 48 month EFG service contract that I was never asked if I wanted nor would I think I needed if I was to get a ******* mile service contract for free as was explained to me by the sales person.

  Business response

  07/20/2023

  While it is true that we offer a lifetime powertrain warranty, that only covers internally lubricated parts of the engine and transmission.  To put that in perspective, that is about 125 parts of your Camaro covered out of over ****** parts.  We also offer extended service contracts that act as a fully covered extension.  This would cover everything on your vehicle minus wear and tear as well as emission components.  This includes parts like the entire electrical system, mechanical system, high dollar components, high tech electronics.  Basically all the parts in your vehicle to make sure it is safe, comfortable, and reliable.  Your finance manager went over these options with you and you chose the column with the extended service contract.  I am available for any questions. ************

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although absolutely none of this was explained to me nor was I told the complimentary warranty only covered the drive train and asked if I wanted additional coverage  I find that this resolution is satisfactory to me only for the reason that after reading other complaints and already starting to have issues with my car I feel I will need the additional coverage. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 17, 2023 a vehicle was purchased, I received paperwork in the mail fief the title and the names wrong were incorrect. The did not have the co-owner on the title application and now I am unable to use my sales tax credit from selling a prior vehicle. This is going to now cost me $4K because they did not add the co-owner.

  Business response

  06/19/2023

  All documents, contracts and terms of agreement are clearly presented to the consumer for review prior to finalizing a transaction, including and not limited to Title Application. Their representative has attempted to communicate this with the consumer and our Management team as made multiple attempts to contact the consumer as well to help explain. 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I WOULD NEVER RECOMMEND Auto Centers of Herculaneum. I Bought My 2016 Chevy Tahoe LTZ from this company Oct 2022. Over $30k, Check in hand, no hassle purchase. Shortly after purchasing, the truck started minor whistling. When I contacted AutoCenters of Herculaneum. I was told by my salesman ****** that there was no service department and I'd have to get it serviced elsewhere and bring a receipt. Went to get it serviced by a certified dealer, nothing showed up. Great right? Fast forward, just 4 MONTHS later, the whistling turns into my truck COMPLETELY losing power! Got it towed to Don Brown Chevrolet and was told the TRANSMISSION WAS SHOT! They quoted me $7000 for a BRAND NEW TRANSMISSION!!!!! I tried contacting AutoCenters of Herculaneum via phone on numerous occasions. The manager **** suddenly became unresponsive. ****** (the salesman) was nowhere to be found when i called.... The endless amount of run around I received from **** and ****** who answered most of the calls... until I was finally blocked from Facebook and calls weren't being returned and/or answered.

  Business response

  06/26/2023

  I have since spoken with customer about this situation.  Per the complaint, she bought from us 7 months ago.  A certified dealer told her there was nothing wrong.  Then four months later something happened with the transmission.  No one, including dealers, has any idea what will happen to a vehicle four to five months after purchasing.  When I called her to try and explain that, she didn't care at all.  She told me she was never offered any type of protection and I pulled up her documents and let her know I will gladly send over the decline signatures for any type of protection on your vehicle.  She once again no longer cared and paid the money to get her transmission fixed.  We did everything we could to make it known that without protection, she is financially responsible for any and all repairs from this point forward.  She signed in agreement and refuses to acknowledge that.  As far as she is concerned, this matter is closed with our dealership.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩