ComplaintsforMidland Cremation Society
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On the morning of October 5, 2021, Midland Cremation Society picked up my mother’s body from the Freeman hospital. On the 6 th of October I met with them to arrange for my mothers cremation. Payment was made for the service at this time. They said they would call me when they received the death certificate and her creaminess were ready for pick up. The death certificate was issued on October 25 th. They never called me. I have called them three separate times and as of today, December 6, 2021 my mothers remains are still not ready for pick up.Business response
12/17/2021
I am reaching out to respond to a letter we received in regards to ***** ***** mother ******* ******. Before cremations occur we have to go through a handful of legal documents and steps before we are legally able to cremate a body. Once we submit a death certificate to a doctor they must collect all their data to complete a death certicate, then we must go through a coroner and have them approve of the cremation and the family must sign a legal permission paper for cremation authorization. Once this is all done we are able to cremate the body. We own 5 funeral homes and do many cremations a day, once we have collected all legal documents and are able to cremate we put that said person on the list for cremation, dependent on how busy we are and how many bodys we have in line for cremation this could take a few weeks. Mrs ****** has been cremated and ***** ***** has picked up the cremains she was cremated in the order we got her papers in. I apologize for the amount of time this took, as mentioned we do things as we are supposed to do for legal purposes. We hope you can take our apologies.
Thank you
****** ****** ****** ******* ******* ********* ******* **** ** **** ** *** * ****** ** ***** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.